Associate Director, Storage and Backup Management

About the Company

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.

• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Job Responsibilities

Strategic Planning and Leadership:

• Develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals.

• Recommend storage and data backup technologies and solutions from leading vendors to meet business needs.

• Oversee the design, deployment, and maintenance of storage systems and backup solutions to optimize performance and reliability.

• Lead a team of storage and backup specialists, providing guidance, mentorship, and performance evaluations to ensure high levels of productivity and professional growth.

Storage Infrastructure Management:

• Ensure the team to perform the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions without any issues.

• Ensure optimal performance, availability, and capacity of storage infrastructure.

• Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.

• Management responsible for the overall storage technology and services delivery to all business units.

Backup Infrastructure Management:

• Ensure the team to perform day-to-day operations of data backup services in a timely manner and accurate backups across the organization.

• Technical lead on backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions

• Management responsible for the overall data backup solution and services delivery to all business units

Vendor and Technology Expertise:

• Evaluate and manage relationships with external vendors for storage and backup services, ensuring optimal service delivery.

• Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection:

• Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.

• Ensure compliance with data protection regulations and industry best practices.

• Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

• Oversee system performance, identify bottlenecks, and implement optimization strategies.

• Present reports on utilization, performance, and incidents to senior management.

Security and Compliance:

• Work closely with cross-functional teams, including IT, legal, and compliance, to ensure effective data management and support for business operations.

Budget & Resource Management:

• Prepare and manage budgets for storage and backup management initatives, ensuring cost-effectiveness and resource optimization.

Job Requirements

Relevant Experience:

• 10+ years of relevant experience in which at least 5 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of University on Information Technology or related discipline

Technical Skills:

• Deep knowledge of storage technology and data backup solutions
• Familiarity with storage and backup management tools and software
• Strong understanding of data protection, backup, and disaster recovery solutions.
• Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus