Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)
The impact you will have in this role: The Associate Director/Senior Manager - ServiceNow Engineering will be part of the Engineering team responsible for development and support of the ServiceNow products - ITSM, and ITOM, including Service Catalog, Service Portal, Operational ITIL Processes, ITAM, CMDB, Discovery, Event Mgmt., and System Integrations.
Your Primary Responsibilities:
- Manage development and implementation of applications using ServiceNow platform capabilities
- Manage team of engineers (developers and testers) to design, develop, test automation and delivery of high-quality products on ServiceNow platform
- Collaborate with Product owners, Business Analysts and stakeholders to provide engineering and architectural expertise to solution design
- Provide engineering expertise on ServiceNow platform to Product Team and stakeholders to influence and drive platform adoption
- Manage and support execution of releases, product upgrades and technology deployments
- Provide level-3 support to address critical incidents and manage day-to-day activities of the Engineering team
- Lead/represent team in Agile Scrum ceremonies, SDLC process management and be accountable for project deliverables
- Own and drive Engineering roadmap, work across organization and exercise influence to ensure commitment to internal/external stakeholders and product quality
- Produce engineering metrics and drive efficiency in SDLC processes/teams
- Responsible for staffing, mentoring, and maintaining high performing engineering team
- Collaborate with onshore/offshore team environment across US/India time zones
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Talents needed for Success:
- 12+ years managing software development teams, with 4+ years in ServiceNow
- Bachelors or Masters in Computer Science or equivalent
- Strong understanding of Service platform architecture, releases, and best practices
- Expertise in IT Service Management, ServiceNow Discovery, CMDB, Event Management, and ATF
- 5+ years with JavaScript, HTML, AngularJS, REST APIs
- Advanced experience with ServiceNow Platform/Scripting/APIs/Service Portal/Applications/Flow Designer/IHUB
- Certifications: ServiceNow System Administrator (CSA) and Application Development (CAD)
- SDLC and Agile methodologies expertise
- Skilled in managing multiple priorities and project deliverables
- Excellent written and verbal communication skills to explain technical solutions clearly to various audiences
Preferred Skills:
- IT Asset Management and Operations Management
- ServiceNow: AI/ML, UI Builder, Virtual Agent, AI Search
- Certifications: ServiceNow CIS - ITSM, ITOM, Discovery, CMDB, CTA
Actual salary is determined based on the role, location, individual experience, skills, and other considerations.
