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Associate Director - Research

Early Applicant
  • Posted 24 days ago
  • Be among the first 10 applicants

Job Description


  • Plan and design B2B CSAT projects — define scope with client, build questionnaire, decide analysis approach (breaks/banners)
  • Manage project execution end-to-end — timelines, quality, cost discipline, profitability
  • Own client interaction — status reporting, expectation setting, issue resolution
  • Lead report writing and presentations — translate data into clear, actionable recommendations
  • Track and follow up on billing and collections for assigned projects
  • Spot project risks early and drive corrective action
  • Manage and mentor junior team members — allocate work, review output, give feedback.
  • Hold accountability for project bottom-line (revenue, cost, margin)

Requirements

  • End to end Primary research experience is mandatory (Design, Administration & Analysis)
  • Strong in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced)
  • Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.
  • Strong analytical and quantitative/qualitative research skills
  • Effective communication and storytelling — ability to simplify data for client audiences
  • Business understanding — sees client's larger business context, not just project scope
  • Customer management — handles difficult clients situations, builds long-term relationships
  • Team management and mentoring (basic level — delegation, follow-up, feedback)
  • Stakeholder management — comfortable with ambiguity and change
  • Collaboration — works well across project teams
  • Planning — manages multiple projects/deliverables in parallel

More Info

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About Company

Job ID: 151112909

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