Associate Director - RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Position Title: Associate Director

Function: End-to-End Revenue Cycle Management (RCM) Follow-Up

Location: Hyderabad

Shift Timings: 18:00 to 03:00 hrs

Role Summary

Lead large-scale operations in RCM (spanning 650 employees across multiple lines of business including Follow-Up, Billing, and Cash Posting). This role drives process excellence, automation, and financial performance while ensuring employee engagement and customer satisfaction.

Key Responsibilities

• Deliver operational excellence across Follow-Up, Billing, and Cash Posting functions.
• Identify and implement process improvements that enhance efficiency and reduce costs.
• Drive automation initiatives and ensure successful post-implementation adoption.
• Manage P&L and deliver measurable business impact through improvement projects.
• Establish and monitor KPIs to track performance and achieve targets.
• Collaborate with Quality, Training, and Onshore teams to drive results.
• Mentor teams and lead reengineering projects to strengthen backend services.
• Enhance employee engagement and improve organizational scores.

Must-Have Requirements

• 15-20 years of experience in end-to-end RCM, including AR follow-up, billing, cash posting, and credit in Acute/Hospital Billing.
• Strong RCM domain expertise.
• Proven track record in leading large teams (10+ years of people management experience).

Good-to-Have Requirements

• Experience in driving automation and process reengineering projects.
• Strategic thinking with strong problem-solving skills.
• High attention to detail and organizational abilities.
• Ability to thrive in a fast-paced, dynamic environment