Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About The Role
We're looking for a dynamic, data-driven Project Management leader to scale and optimize our Customer Success Department. As a
Director of Project Management is responsible for leading the organization's project management function, ensuring the successful delivery of strategic initiatives across the enterprise. This role oversees project managers, establishes project governance, drives standardization of methodologies, and partners with senior leadership to align projects with business objectives, timelines, and budget.You'll collaborate closely with leaders across Customer Success's department leaders to create a seamless, insight-driven customer journey and create VBC model into multiple solutions between the product teams , creating standard , best practices.You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer's strategic vision.
A Day in the Life
- Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.
- Define and implement the enterprise project management strategy aligned with organizational goals
- Establish and maintain project management standards, methodologies, tools, and best practices
- Serve as a trusted advisor to executive leadership on project prioritization, risk, and resource planning.FTE estimation, Resource utilization and project budgeting is a key responsibility
- Oversee the full project portfolio, ensuring initiatives are delivered on time, within scope, and on budget.Managing P&L and gross margin projections for the unit and creating a forecast for the year
- Manage dependencies, risks, and tradeoffs across programs and departments
- Develop and maintain portfolio dashboards, KPIs, and executive reporting
- Ensure clear communication, escalation paths, and stakeholder alignment
- Proactively identify, assess, and mitigate project and portfolio risks
- Drive change management practices to ensure adoption and sustainability
- Ensure compliance with internal controls, policies, and regulatory requirements
- Track and report progress using tools like Smartsheet, JIRA, Confluence, and others
- Proactively manage risks and issues, driving resolution through stakeholder collaboration
- Prepare and present governance reports, OKRs, KPIs, and executive dashboards
- Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery
- Oversee transition to production support and manage post-go-live activities including ticket resolution
- Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos
- Serve as a subject matter expert in project management and Agile delivery within the organization
What You Need
- PMP, PgMP, PMI-ACP, SAFe, or similar certification
- Experience leading PMOs or enterprise-level project portfolios
- Background in Agile, Waterfall, and hybrid delivery environments
- Previous Team Management experience
- Experience into US Healthcare Domain
- Strong data-driven mindset, experienced with analytics to drive retention and growth
- 10+ years of progressive project management experience and 5+ years in a leadership or people-management role
- Proven experience managing large, complex, cross-functional programs
- Strong executive communication and stakeholder management skills
Benefits
Here's What We Offer
- Generous Leaves: Enjoy generous leave benefits of up to 40 days
- Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition
- Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break We've got you covered
- Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most
- Care Program: Whether it's a celebration or a time of need, we've got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need
- Financial Assistance: Life happens, and when it does, we're here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer:
Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [Confidential Information]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
About Innovaccer:
Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.
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