Associate Director Product Owner Supplier Experience and Travel & Expenses

Site Name: Bengaluru Luxor North Tower

Posted Date: Jan 21 2026

The Product Owner will be responsible and accountable for Procurement Applications (Primarily in the Supplier Experience area covering such as Process Orchestration, Supplier Lifecycle Management and secondarily in travel & expenses applications). The focus is on product ownership, provide product expertise, ensuring readiness and integration with SAP ECC during the migration to S4Hana. Responsibilities include delivering business-initiated projects, managing technical operations, and ensuring service management and business continuity.

Key Responsibilities:

Procurement Applications

• Product Ownership and Strategy:
• Manage the vision and strategy for Procurement applications area covering tools such as Process Orchestration, SAP Ariba, SLM, SAP Concur, AmexGBT, SpotMe, and Cvent etc
• Collaborate with stakeholders to gather and prioritize requirements, ensuring alignment with business objectives.
  
  

• AI/GenAI/Agentic AI :
• Experience/Exposure to AI/GenAI/Agentic AI integrated solutions
  
  

• Project Management:
• Lead the Procurement satellite project ensuring readiness during SAP ECC to S4Hana migration.
• Deliver projects initiated by the business for Supplier Experience and Travel & Expense applications, ensuring they meet quality, scope, and timeline requirements.
• Coordinate with cross-functional teams, including IT, finance, and procurement, to ensure successful project execution.
  
  

• Service Management:
• Manage technical operations to meet the SLA agreed with business for tech products.
• Oversee tech audits, compliance activities, application onboarding activities and service stabilization efforts to ensure business continuity.
• Stabilize and monitor service management processes, including incident, problem, and change management ensuring outcome driven approach
  
  

• Technical Operations and Compliance:
• Ensure the technical health and performance of Supplier Experience and Travel & Expense applications through regular monitoring and maintenance.
• Support technical audits and compliance activities to meet regulatory and internal standards.
• Supervise Consultants working on support activities, ensuring that they are able to fulfil their responsibilities to review progress, identify and resolve blockages, ensure SLAs are met and that the production systems are not put at risk resource.
• Work on support tickets and escalations providing resolution to break-fix issues, and deployment of operational changes. Demonstrate an ability to resolve complex issues, manage user relationships and delivery
• Proactively seek ways to reduce the volume of support work, by working with suppliers to improve service, identifying common/recurring issues, and proposing improvements.
• Address and resolve technical issues, minimizing downtime and ensuring a seamless user experience.
• Ensuring GSK's requirements are met, including 24/7 production support, incident management, and stakeholder reporting.
  
  

• Stakeholder Management:
• Engage with key stakeholders to understand their needs and expectations, providing regular updates on product and project status.
• Foster strong relationships with vendors and partners, ensuring effective collaboration and support.
• Act as the primary point of contact for Supplier Experience and Travel & Expense application-related queries and escalations.
• Integration:
• Ensure data passing from upstream systems or providers (i.e. Workday) or to downstream systems (i.e. Global ERP) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting.
• Ensure integration with SAP ECC during the migration to S4Hana, focusing on seamless and efficient transition.
• Manage the end-to-end process of Procurement applications with the new S4Hana environment, ensuring minimal disruption to business operations.
• Collaborate closely with SAP project teams to align Procurement processes and configurations with the capabilities and requirements of S4Hana.
• Monitor and evaluate the performance of Procurement applications post-migration, implementing necessary adjustments and improvements to optimize functionality within the S4Hana framework.
• Continuous Improvement: Identify and implement process improvements.
• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements
• Technical Configuration/Customization: Work with third party solutions providers and GSK Staff, developers, and GSK Core Technology/Platforms to conduct technical configuration/customization of solutions that meet our customers needs and provides a great user experience. Ensures the SAP design is managed and controlled to maintain integrity of the ERP template. Drive synergies across the different modules (ORO-iNeed/Ariba/Concur) in the Procurement area.
• Data Protection: Develop a sound knowledge of GSK policies and processes regarding protection of sensitive data.
• Governance & Product Assessment: Participate in technical governance and support solution assessments.
• Product Domain: Understand the product domain and GA&D roadmap from a technology perspective but also understand how the technology adds value
• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. SOX, GxP and that Tech continuity plans are in place for all business-critical products
• Change & Release Management: Manage change activities efficiently.
• Process Improvement: Drive ongoing product and technical improvements adopting a mixture of delivery methodologies where appropriate but focusing on Value to the customers.
• Technical Product Deliverables: Ensuring completion of technical deliverables as outlined by Product Owner/GRC and ensuring technical aspects of definition of done are achieved.
  
  

• Skills and Qualifications:
• Bachelor's degree in IT, Business Administration, or related field.
• 14+ years of IT experience with at least 5 years in a similar role.
• Proven experience with Ariba, Process Orchestration tool, Concur and their integration with ERP systems.
• Experience with ECC/S4 is an advantage.
• Strong product, project management and technical operations skills.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Knowledge of service management frameworks (e.g., ITIL) is a plus.
• Experience with Agile Software Development and SAP configuration.
• Understanding of pharmaceutical manufacturing environment is desirable.
• The role demands strong leadership, technical expertise, and the ability to manage cross-functional teams and projects.
  
  

Why GSK


Uniting science, technology and talent to get ahead of disease together.


GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:


As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

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