Associate Director - Onboarding & Compliance

about Randstad Global Capability Center

Randstad Global Capability Center is responsible for strategic delivery for Randstad markets and businesses

globally. Through our centers of excellence of talent services, human resources, finance, IT, and marketing, the

Global Capability Center is a high growth and acceleration enabler as we become the world's most equitable and

specialized talent company. To realize this goal, we are expanding and strengthening our finance capability

center and this role specializes in leading Onboarding & Compliance Operations for Finance Capability Center

Role Overview

We are seeking a highly experienced and strategic leader to helm our Specialized Talent Onboarding Compliance

function. This critical role is responsible for directing the large-scale operation of over 100+ professionals,

ensuring that our onboarding processes are seamless, compliant, and highly efficient. The ideal candidate will be

a master of people management, operational excellence and statutory compliance, capable of driving

performance through robust SLAs, KPIs, and other strategic initiatives for Finance Capability Center

Key Responsibilities

● Lead, manage, and inspire a large, multi-tiered team of 100+ professionals, encompassing Specialists,

Team Leaders, Managers, and Senior Managers.

● Drive a culture of high performance, accountability, and continuous improvement across the vertical.

● Champion talent development by implementing robust coaching, mentoring, and upskilling programs to

build a strong leadership pipeline.

● Manage team performance through regular appraisals, feedback sessions, and strategic goal setting.

● Oversee the end-to-end back-office operations for specialized talent onboarding.

● Define, track, and drive performance against agreed-upon Service Level Agreements (SLAs) and Key

Performance Indicators (KPIs).

● Analyze operational metrics to identify bottlenecks and implement process re-engineering initiatives to

enhance efficiency and reduce turnaround time (TAT).

● Ensure a frictionless and world-class onboarding experience for all incoming talent.

● Govern all compliance-related activities, ensuring 100% adherence to local, state, and statutory

requirements during the onboarding phase.

● Manage complex screening activities, including extensive background checks, employment verification,

education checks, and criminal record verifications.

● Continuously monitor the regulatory landscape to proactively update internal policies and maintain

compliance readiness.

● Manage the end-to-end lifecycle of third-party vendors associated with screening, onboarding, and

compliance operations.

● Ensure vendors consistently meet quality, speed, and data security standards.

Education & Qualifications (Required and Preferred):

● Graduate/MBA in Finance/Accounting Operations

Key General Competencies:

▪ Excellent analytical/problem solving ability

▪ Commands the respect and trust of, and a rapport with their peers

▪ Strong ability to communicate at all levels of a multi-national enterprise

▪ Able to work under constantly changing conditions and tight deadlines

▪ Manage multiple goals and deadlines

▪ Excellent critical thinking skills

▪ Creative, independent thinking skills

▪ Strong skills in influencing, diplomacy, negotiation and consensus building

▪ Regular Monthly 1-1s with people across levels

● Comfortable in a self-directed, fast-paced environment

● Ability to identify issues or risks and clearly communicate them to management

Organizational Structure:

Job Title: This position will report into Head Finance Capability Center