About the Role
As a Delivery Manager / Squad Lead with a UI/UX focus, you will lead an agile squad responsible for delivering an exceptional user-centered digital design system. You will bridge the gap between product teams, UI/UX designers, marketing, and technical squads to ensure seamless delivery of high-quality, secure, and innovative software solutions that delight users and drive business value.
You will be a key player in Agile@Scale transformation, fostering a culture of agility, continuous improvement, and collaboration across distributed teams. Your expertise in UI/UX will ensure that user experience is embedded throughout the delivery lifecycle, from concept through to production.
Key Responsibilities
- Lead one or more agile squads (5-10 people) focused on UI/UX-driven product delivery, ensuring smooth and efficient processes from requirements gathering to production release.
- Collaborate closely with UI/UX designers, product owners, engineers, and stakeholders to prioritize and deliver user-centric features that align with business goals.
- Champion agile delivery best practices, including Scrum, Kanban, and scaled Agile frameworks (e.g., SAFe, Spotify model).
- Manage squad capacity and resource allocation, working with internal and external teams to ensure the right skills are available.
- Facilitate agile ceremonies (daily stand-ups, sprint planning, retrospectives) and ensure governance and metrics tracking are in place.
- Drive continuous improvement initiatives focused on enhancing time to market, product quality, and user satisfaction.
- Act as the primary point of contact for your squads, removing blockers and fostering a collaborative, high-performance team culture.
- Integrate UI/UX research and design feedback into the development process to ensure products meet accessibility, usability, and aesthetic standards.
- Support the integration of AI and emerging technologies to enhance UI/UX capabilities and overall product innovation.
- Provide coaching and mentorship to squad members and junior delivery leads, promoting T-shaped skills development.
- Collaborate with senior leadership to align delivery with strategic objectives and contribute to organizational Agile transformation.
- Manage delivery risks, issues, and dependencies, escalating as necessary to ensure successful outcomes.
- Oversee product lifecycle considerations including technical debt, security, and modernization from a UI/UX perspective.
Required Skills and Experience
- Proven experience as a Delivery Manager, Agile Pod Lead, or Squad Lead in a technology environment with a strong UI/UX focus.
- Deep understanding of UI/UX principles, design thinking, user research methodologies, and accessibility standards.
- Hands-on experience working with cross-functional teams including designers, developers, and product managers.
- Strong knowledge of Agile methodologies and frameworks (Scrum, Kanban, SAFe, Spotify, Scrum@Scale).
- Experience managing distributed and remote teams across multiple time zones.
- Solid technical understanding of software development lifecycle, architecture, test engineering, DevOps, and security best practices.
- Familiarity with tools such as Azure DevOps (ADO), Planview, and design collaboration platforms (e.g., Figma, Adobe XD).
- Experience integrating AI or automation tools to improve delivery efficiency and product innovation is a plus.
- Excellent stakeholder management and communication skills, able to engage effectively with technical teams and senior business leaders.
- Metrics-driven mindset with experience using KPIs to measure delivery performance and drive continuous improvement.
- Strong problem-solving skills with the ability to simplify complex challenges and deliver elegant solutions.
- Financial acumen to manage delivery budgets, resource costs, and infrastructure spend.
Desirable Qualifications
- Certifications such as ICP-ACC (Agile Coaching), SAFe Program Consultant (SPC), PMP, Prince2, or Scrum Master.
- Background in software development or engineering, ideally with exposure to front-end technologies and UI frameworks.
- Experience in insurance, financial services, or risk management sectors.
- Knowledge of site reliability engineering (SRE) practices and CI/CD pipelines.
- Experience with cloud platforms (AWS, Azure) and microservices architecture.
- Prior involvement in Agile organizational transformation at scale.
- Passion for user experience innovation and emerging UI/UX trends.
Key Performance Indicators (KPIs)
- On-time delivery of sprint and release commitments with high-quality standards.
- User satisfaction scores and usability metrics for delivered products.
- Team engagement and retention rates within squads.
- Reduction in delivery cycle time and defect rates.
- Successful integration of UI/UX improvements and AI enhancements.
- Stakeholder satisfaction and feedback.
- Continuous improvement backlog progress and impact.
- Budget adherence and resource utilization efficiency.
Why Join Us
- Be part of a global leader in risk, strategy, and people with a strong commitment to innovation and technology.
- Work in a vibrant, inclusive culture that values diversity and empowers you to bring your whole self to work.
- Access professional development opportunities and career growth within a large, dynamic organization.
- Collaborate with talented colleagues to create impactful, user-centered digital solutions.
