You will build a learning system that is scalable and easy to replicate across multiple platforms and languages while partnering cross-functionally to align the LMS ecosystem with business goals, enhance learner experience, ensure data integrity and reporting excellence, and drive adoption across the organization.
You Will Own The Full Learning Ecosystem
- Set standards (CoE)
- Run global training programs (Global Training Center)
- Build job-focused courses (micro-skilling)
- Use AI to scale content creation
- Manage the LMS platform
3. Domain Expertise (Critical Requirement):
- Build and scale expertise across:
- IT Service Management (ITSM)
- Project Management
- Service Delivery Models
- IT Infrastructure
- Service Desk & Help Desk Operations
- Help Desk Automation
- LMS Training-as-a-Service models
4. Global & Multilingual Learning:
- Design and deliver multilingual courses for global workforce
- Enable localization across regions (language + context)
- Support 24/7 learning operations aligned to global delivery model
- Ensure content accessibility across time zones and geographies
5. Key Responsibilities:
- Learning CoE:
- Define standards, templates, governance
- Global Training Center:
- Deliver training (online, instructor-led, hybrid)
- Micro-Skilling:
- Build short, role-based workforce-ready programs
- LMS Ownership:
- Manage scalable, mobile-first platform
- AI Content Automation:
- Automate course creation and updates
- Content Engine:
- Build SME + ID + multimedia capability
- Business Alignment:
- Align training to deployment and workforce performance
- Analytics:
- Track and improve outcomes
- Governance
- Ensure quality and compliance
- Success Metrics:
- High adoption and learner engagement across LMS platforms.
- Reliable, secure, and scalable LMS ecosystem.
- Accurate reporting and analytics supporting business decisions.
- Efficient governance and compliance management.
- Recognition of the LMS CoE as a strategic business partner.
- Role Positioning: Leadership role driving global learning systems, 24/7 enablement of programs, and scalable training operations with direct business impact.
