Job Description
Position Summary
GBS Operational Procurement Lead/Manager
Leading multiple teams in the area of operational procurement services within GBS according Service catalog
- 20 People within 4-6 different service pillars
Deliver according KPI's service catalog and deliver first class user experience
You will be managing the foundation of upstream S2P and work as service delivery manager between GBS, Procurement, BU and end-users
Primary Responsibilities
- Monitor, manage team performance in line with SLA KPI's to deliver business excellence
- Represent GBS as ambassadeur and deliver user experience towards stakeholders
- Leading the different operational procurement teams as one team towards business excellence added value
- Participate and where applicable lead actively in global process and solutions design, understanding the end-to-end process and the connectivities and dependencies within procurement and across other functions and how to bring the process to life in the global services center in India
- Represent Procurement Operations in meetings held by global process owners to help lead and shape the design and plan for the S2P deployment
- Conduct Voice of the Customer so that needs of the Global Procurement community and business stakeholders are documented and considered in the global process / solutions design and development
- Lead pilot projects on service delivery, if needed, in line with the end state model
- Maintain relationships with key stakeholders (Regional Procurement, Global Business Services, Enterprise Procurement Operations, IT, Finance)
- Keep customers central in service delivery understand needs and develop solutions how Shared Services team can address these with current or future resources. Bring cases forward to regional/global leadership on required team capacity to fulfil requirements or if opportunities to increase scope of work arise. Also seek leveraging opportunities with other Shared Services teams (cross-functionally)
- Understand global direction and strike the right balance between harmonization / standardization vs. local specifics (e.g. customizations required for legal/regulatory purposes)
- Manage resources and resolve conflict over resource allocation and other critical issues
- Map out and once delivery takes place, meet minimum service levels and strive for continuous improvement of service delivery
- Understand industry best practices and technology trends and apply in delivery to enhance service/value
Qualifications
- Affinity with Procure-to-Pay processes and Procurement Operations
- Experience with and expertise in Contracting excellence and Sourcing, including eSourcing tools and processes
- Preferred expert level knowledge of Procurement systems and P2P processes (e.g. ARIBA Buyer, ARIBA Contract Management, eSourcing tools, and other ERP systems)Focus on customer and continuous improvement
- Good problem solving, analysis and troubleshooting skills. Identifies areas for process improvements and leads/participates in implementation
- Strong customer service skills and ability to anticipate customer needs
- Seek feedback on processes or practices; gather perspectives and ideas for improvements
- Examine the quality of tools and customer service. Identify steps you can take to help improve in these areas
- Reflect on your success; determine the factors contributing to strong performance and leverage them to a greater degree
- Analyze the success of recent projects; conduct after action or lessons learned reviews to streamline efforts and reduce barriers to results
- Identify & develop the skills necessary for continued/increased future success
- Build your comfort level in receiving and sharing constructive feedback with peers and partnersLeadership & People management skills
Domain Expertise
- 5 years Proven track record in leading and shaping Shared Services delivery teams, ideally in a Procurement (or Procure-to-Pay) Shared Services environment (startup or operational) and displaying people management skills as well as functional
Experiences
- Experience in leading and managing cross functional teams
- Master degree in business, or related studies from a university or equivalent
- Fluent in English,
Individual Skills
- Strong leadership and collaboration skills and the ability to work with the team in a flexible, innovative environment
- Proactively builds good morale and cooperation within a team
- Persistent , result driven, hands on
- Ability to educate others on the use of systems and process
- Strong team building and influencing skills
- Modells team behavior and acts as an inspiration to others related to team behavior while providing coaching and developmental opportunities
- Understands Compliance Requirements
- Strong Project Management skills
- Good communication skills; Ability to present complex topics in a manner that are easily understood
- Proficient in English (written and spoken).
- Flexibility to partner with and adapt to a diverse range of cultures and business disciplines
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. 
