Key Responsibilities
Leadership & Talent Management
- Lead, mentor, and develop Managers, Assistant Managers, and extended payroll teams across regions
- Build a strong leadership bench and ensure succession planning across geographies
- Drive strategic hiring to build a high-performing, scalable, and diverse team
- Foster a culture of accountability, collaboration, and continuous learning
Global Payroll Delivery Oversight
- Provide strategic oversight for end-to-end payroll delivery across UK, Europe, APAC, US, and LATAM
- Ensure adherence to SLAs, KPIs, compliance standards, and client expectations
- Drive standardization of payroll processes, governance frameworks, and service delivery models globally
- Act as a second-level escalation point for complex and high-impact payroll issues
Transition & Global Mobility Coordination
- Partner closely with Transition and Implementation teams to ensure seamless onboarding of new clients and processes
- Ensure all transition milestones are met and projected go-live timelines are achieved
- Oversee risk identification, mitigation planning, and post-go-live stabilization
- Drive knowledge transfer, process documentation, and operational readiness
Stakeholder & Client Engagement
- Engage with senior client stakeholders across regions, acting as a trusted advisor on payroll delivery
- Drive client satisfaction through proactive communication, governance, and service excellence
- Manage complex escalations and lead resolution with a structured, solution-driven approach
- Collaborate with cross-functional teams including Tax, Advisory, HR, Finance, and Technology within BDO
Compliance, Risk & Governance
- Ensure adherence to multi-country statutory, regulatory, and tax compliance requirements
- Oversee audits, compliance reviews, and governance frameworks across regions
- Ensure audit readiness, documentation standards, and risk mitigation practices
- Stay aligned with evolving global payroll regulations and BDO policies
Operational Excellence & Transformation
- Drive continuous improvement initiatives across payroll delivery
- Identify and implement automation, standardization, and digital transformation opportunities
- Leverage data, dashboards, and analytics to improve performance and decision-making
- Reduce rework, errors, and escalations through strong quality frameworks
Financial & Commercial Oversight
- Oversee financial aspects of payroll delivery, including billing inputs, cost management, and margin optimization
- Ensure alignment with BDO's financial goals and operational efficiency targets
- Support commercial discussions, RFPs, and solutioning for global payroll engagements
