Associate Director - Client Success

About Us:

LS Digital

LS Digital is a leading independent Digital Business Transformation (DBT) company, uniting five powerhouse entities - LS Digital, Langoor Digital, f1studioz, Social Panga, and .fearLS. With over 1,200 experts across India, UAE, UK, and USA, we deliver holistic digital solutions that empower brands to grow and thrive.

As Digital Business Transformists, we leverage our global DBT growth framework and six-pillar approach - Media, Creative & Communication, Data & Insights, Technology & Innovations, UI/UX, and CX - to remove digital friction and drive business transformation. Led by Founder & CEO Prasad Shejale, our mission is to #ChallengeTheNow.

Location: Ghansoli (Navi Mumbai)

Experience: 6 - 10 years

Key Responsibilities:

• Identify consumer touchpoints and translate audience insights into effective media strategies.
• Develop comprehensive campaign kick-off plans covering objectives, timelines, stakeholders, deliverables, and success metrics.
• Build data-led audience sizing, personas, consumer journeys, and channel recommendations using relevant research and planning tools.
• Develop insight-led media strategies aligned with client objectives, budgets, and business outcomes.
• Conduct competitor, industry, and market analysis to identify trends, whitespace, and growth opportunities.
• Identify emerging consumer, media, and platform trends and translate them into actionable client recommendations.
• Create compelling pre-reads, presentations, strategic reviews, and case studies that influence client decisions.
• Proactively identify risks, execution challenges, and opportunities, driving timely solutions and stakeholder alignment.
• Build strong relationships with senior client stakeholders and influence strategic discussions.
• Identify and convert cross-sell and upsell opportunities to drive incremental revenue.
• Improve account profitability through commercial optimization, scope management, and resource planning.
• Monitor client satisfaction/NPS drivers and implement actions to strengthen the overall client experience.
• Drive high-impact strategic initiatives that can be adopted across clients or the organization.

What We're Looking For

• Strong experience in media strategy, planning, consumer insights, and client management.
• Ability to translate research and data into actionable business and media recommendations.
• Strong strategic thinking, storytelling, presentation, and stakeholder management skills.
• Commercial mindset with the ability to identify business growth opportunities.
• Strong understanding of digital media, consumer journeys, industry trends, and competitive landscapes.
• Ability to independently manage complex projects and influence senior stakeholders.