Associate Director Catalogue & Content Operations | AI & Automation

Associate Director – Catalogue & Content Operations | AI & Automation

Build the next generation of Catalogue Operations at Amber

At Amber, we're transforming how students around the world find and book their accommodation.

With 4,000+ properties across 10+ countries, our catalogue is at the heart of the customer experience. Accurate pricing, availability, content and inventory directly impact conversion, customer trust and revenue.

We're looking for an Associate Director – Catalogue & Content Operations to own and scale this function globally.

This is not a traditional catalogue management role. You'll build a high-scale, AI-first catalogue operation, combining people, processes, data and technology to create a best-in-class operating model.

If you've scaled catalogue, content, inventory or operations at an e-commerce, D2C, marketplace or consumer-tech company, this could be an exciting opportunity to build something at scale.

What You'll Own

Catalogue & Content

Own the quality and completeness of Amber's global property catalogue across:

• Property and room information
• Pricing and availability
• Images, videos and virtual tours
• Amenities, policies and descriptions
• Content enrichment and quality standards

Your goal: make every property accurate, complete and conversion-ready.

AI & Automation

Build the future of catalogue operations through AI and automation.

You will identify and automate high-volume manual workflows using:

• AI/LLMs for content generation and enrichment
• Automated data validation and reconciliation
• APIs and web scraping
• Image/content classification
• Duplicate and anomaly detection
• Automated inventory and pricing monitoring
• Intelligent workflows and exception management

You'll partner with Product, Engineering and Data to take automation initiatives from idea to production.

Operations & Scale

Lead a 60+ member global Catalogue Operations team, including 5 managers.

You will own:

• Productivity and capacity planning
• SLAs and quality
• Operational governance
• Seasonal/peak planning
• Process redesign
• Cost and efficiency optimisation
• Manager development and succession planning

Data & Performance

Build a data-driven operating model with clear visibility into:

• Catalogue accuracy
• Content quality
• Inventory discrepancies
• Pricing/availability accuracy
• SLA adherence
• Productivity
• Error rates
• Automation coverage
• Manual effort reduction

Use data to identify root causes, eliminate recurring problems and continuously improve the function.

Cross-functional Leadership

You'll represent Catalogue Operations at the leadership level and influence how Amber's product, processes and technology evolve.

What We're Looking For

We'd love to hear from people who have built and scaled similar functions in:

E-commerce | D2C | Marketplaces | Consumer Tech | Travel Tech | Food Tech | Quick Commerce

You should bring:

• 7–14 years of experience in Catalogue, Content, Inventory, Marketplace or Data Operations.
• Experience managing large, multi-layered teams.
• Strong understanding of catalogue quality, inventory/data operations and operational excellence.
• Proven track record of process transformation and automation.
• Experience partnering with Product/Tech teams to build scalable solutions.
• Strong analytical and problem-solving skills.
• Experience with APIs, data ingestion, web scraping or automation is a strong plus.
• Exposure to AI/GenAI-led operational automation will be highly valued.
• Strong stakeholder management and executive communication skills.
• A builder mindset — someone who enjoys taking a complex, high-volume operation and turning it into a scalable, measurable system.

Why This Role

This is an opportunity to build, not just manage.

You'll have the chance to:

• Lead a 60+ member global function
• Build an AI-first Catalogue Operations model
• Operate across 10+ countries and 4,000+ properties
• Directly influence customer experience, conversion and revenue
• Transform manual operations through technology and automation
• Build and develop a strong leadership team
• Create processes and systems that can scale with Amber's global growth

If you've scaled catalogue or marketplace operations in e-commerce/D2C and are excited about using AI to fundamentally rethink how operations work, we'd love to hear from you.