Associate Director

Job Description – AD/D-Strategy & Operations

About Us

Battery Smart is India's largest and fastest-growing battery-swapping network for electric two and three-wheelers.Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of 1 lac+ drivers daily across 1,600+ swap stations in India.

Role Overview

We are looking for a seasoned operations leader to take ownership of our PAN-India partner relationship managementfunction. This role is responsible for the full post-onboarding lifecycle of 1,500+ franchise partner stations and 80+ B2B fleet clients, managing a 30-member team and driving partner economics, collections, compliance, and retention.

Key Responsibilities

• Partner Lifecycle Ownership: Own the end-to-end partner lifecycle post-onboarding across 1,500+ stations-including relationship management, grievance resolution, terminations, and revenue-share collections.

• B2B Fleet Client Management: Manage full lifecycle of 80+ B2B fleet clients covering billing, collections, and client servicing.

• Revenue & Collections

• Contract Renewals: Lead contract renewal cycles across the partner network

• Compliance & Asset Recovery

• Growth Initiatives: Identify and launch partner-led growth programs that improve partner earnings, reduce manual

workload, and drive new user acquisition.

• Cross-Functional Collaboration: Work closely with city operations, finance, legal, product, and business development teams to align partner operations with company-wide goals.

What You Will Need

● 8+ years of experience in operations, partner/channel management, or supply-side roles in high-growth

startups or scale-ups (EV/mobility, logistics, e-commerce, or marketplace businesses preferred).

● Proven track record of owning P&L at a national scale with direct budget accountability

● Experience managing large distributed teams (30+ members) across multiple geographies.

● Strong background in partner/franchisee lifecycle management-onboarding, retention, renewals,compliance, and exits.

● Hands-on experience with collections, revenue-share models, and partner economics.

● Comfortable working with legal processes

● Strong analytical skills-ability to use data to drive partner performance, identify at-risk accounts

● Excellent stakeholder management and communication skills across functions (finance, legal, product,

city ops).

Why Battery Smart

• Work on real-world impact problems accelerating EV adoption in India

• Build products used daily by drivers and partners across multiple cities

• Opportunity to own systems at scale from day one

• High ownership, fast execution, and strong learning environment