Associate-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work make.

Functional Overview

Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within U.S. Consumer Services (USCS) and is American Express marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.

Purpose of the Role

The Associate will play a key role on Project Flywheel within the UMDL product team, enabling the delivery of standardized and actionable custom reporting and insights for marketing personas beyond Adobe Ecosystem. The role will focus on developing and maintainingPower BI dashboards and reports, partnering closely with business and technology stakeholders to translate requirements into scalable reporting capabilities, and enabling consistent, data-driven decision-making across Flywheel-supported products.

Key Responsibilities

• Design, develop, and maintain Power BI dashboards, reports, and data models to deliver marketing performance insights
• Translate business requirements into clear technical and reporting specifications in collaboration with product managers, marketers, and technology partners
• Build and optimize data transformations, measures, and calculations to ensure accurate and timely insights
• Work with large datasets in cloud and big-data environments to support reporting and analytics use cases
• Develop a strong understanding of card member data, marketing metrics, and campaign performance to generate meaningful insights
• Ensure data quality, performance optimization, and adherence to reporting standards and best practices
• Identify opportunities to automate recurring reports and improve efficiency through standardization
• Support Agile delivery by participating in sprint planning, backlog grooming, testing, and release activities
• Partner with technology and business stakeholders during end-to-end capability development, including UAT and production validation

Required Skills & Experience

• 1-3 years of experience in Business Intelligence, Analytics, or Reporting roles
• Strong hands-on expertise in Power BI (DAX, Power Query, data modeling, dashboard design)
• Solid understanding of data warehousing concepts (facts, dimensions, OLAP, star schemas)
• Proficiency in SQL and experience working with structured and semi-structured datasets
• Working knowledge of Big Data or cloud platforms (e.g., Hive, BigQuery, Spark/PySpark) is a plus
• Basic statistical knowledge and ability to interpret trends and performance metrics
• Strong analytical thinking, attention to detail, and problem-solving skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Excellent communication and stakeholder management skills

Preferred / Good to Have

• Hands-on with PowerBI
• Exposure to Agile / Scrum delivery models
• Familiarity with Google Cloud Platform (GCP)
• Experience with Adobe or Salesforce Customer Data Platforms (CDP)
• Prior experience supporting marketing, campaign, or customer analytics use cases

Educational Qualification

• Bachelor's or Master's degree in Computer Science, Information Technology, Data Analytics, or a related field

Leadership Outcomes:

• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

• Lead with an enterprise mindset and deliver the world's best customer experiences every day.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.