Associate Desktop Support

Designation :Associate -Desktop Support

Work Experience : 2 to 5

Location : Thane

Mandatory Skills

Basis knowledge on network and servers

Knowledge of Active Directory and group policy objects

Experience administrating Office 365

Experience administrating AWS Workspaces

Network installation (Configure router or switch, if engineer have experience router and switch is added advantage)

Server installation knowledge will be an advantage as well and anyone have experience in AD will be great since there is migration involved

Must have the ability to work independently.

Must have excellent oral and written communication skills and be able to work.

Roles & Responsibility

First level hardware support for end users

Desktop Hardware troubleshooting, Handling virus issues and updating Antivirus software issues for Desktops / Laptops.

Desktop imaging of Windows/Mac devices.

Installation / configuration of e-mail clients, MS Outlook configuration, outlook backup, restore & troubleshooting, Handling Remote desktop and team viewers, Installation of Printer Drivers and Troubleshooting folders, Sharing devices & printers.

Strong in hardware assembling & Troubleshooting, ticketing management systems to ensure SLA is met on time.

Troubleshooting basic Network related problems. TCP/IP configuration, Internet Maintenance, cabling, patching and LAN troubleshooting.

Ticketing tool experience, SLA handling and closure. Purpose of the job: IT support specialists to assist clients/ user with hardware and software issues. The main purpose of their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.