Role Summary
We are looking for a Delivery Owner who will act as a Associate Delivery Lead for Mako's migration business unit. This is a high-ownership role: you will manage end-to-end delivery across multiple concurrent data migration projects, handle client escalations, plan resources, and drive quality execution from day one. Working closely with the Account Owner (Co-founder), you will free up strategic bandwidth for client growth while owning the full delivery engine underneath.
Key Responsibilities
- End-to-End Delivery Ownership
- Own delivery across concurrent data migration projects
- Ensure timelines, quality, and client expectations are consistently met
- Maintain a live view of project health status, risks, blockers, and escalation paths
- Escalation Management
- Serve as the first point of contact for all delivery escalations
- Join client calls and lead resolution for data mismatches, migration failures, and delivery delays
- Provide structured, confident communication and clear resolution plans under pressure
- Resource Planning and Allocation
- Manage a team of 10 to 15 data engineers and analysts across projects
- Allocate resources dynamically based on project priority and delivery risk
- Plan cover for critical roles and manage leave conflicts without disrupting delivery continuity
- Technical Oversight
- Understand and oversee ETL pipelines, data transformation logic, and validation and reconciliation processes
- Work closely with technical leads to resolve issues at the right level
- Review and challenge technical solutions where required — ask the right questions, not just accept the first answer
- Programme-Level Tracking and Reporting
- Maintain a central delivery dashboard covering all active projects
- Run daily and weekly review cycles with the team
- Present status, risks, and delivery insights to leadership clearly and on time
- Client Communication and Relationship Support
- Act as the delivery face for Mako clients, particularly across US and UK time zones
- Communicate confidently with senior stakeholders, balancing transparency with trust
- Support the Account Owner in building long-term client relationships through consistent delivery
- Process and Delivery Improvement
- Introduce and embed structure across status reporting, escalation handling, and resource utilisation
- Improve delivery predictability and reduce fire-fighting through proactive planning
- Champion a culture of accountability and ownership within the migration team
Experience
WHAT YOU BRING
- 6 to 10 years in IT services, with at least 3 years focused on data migration or ETL projects
- Proven track record managing multiple concurrent delivery streams
Technical Skills
- Strong working knowledge of ETL tools such as Talend, Informatica, Qlik, or custom migration frameworks
- Solid SQL skills and hands-on experience with data validation and reconciliation
- Understanding of the full data migration lifecycle, from scoping and mapping through to go-live and post-migration sign-off
- Ability to read logs, diagnose issues, and guide engineers to resolution without doing the work for them
Communication and Leadership
- Strong client-facing communication — written and verbal — with experience handling customers
- Comfortable in high-pressure situations and able to project calm and control
- Experience managing multiple stakeholders, including senior clients and distributed technical teams
Mindset and Execution
- Strong ownership orientation, you treat delivery problems as your problems
- Structured thinker who brings order to ambiguity and builds processes that outlast the individual
- Comfortable operating with autonomy, making decisions, and escalating only when genuinely needed
GOOD TO HAVE
- Experience in SaaS implementations or migration projects within SaaS platforms
- Prior exposure to global clients in the US or UK, particularly in enterprise or mid-market accounts
- Experience managing or coordinating distributed or offshore teams
