Search by job, company or skills

J

Associate - Customer & Technical Support

Jobshop
Bengaluru
1-5 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted a month ago
  • Over 50 applicants
Quick Apply

Job Description

  • We are seeking an Associate for our Customer & Technical Support team in India. The ideal candidate will have 1-5 years of experience in providing exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.
  • Provide timely and effective support to customers via phone, email, and chat.
  • Diagnose and resolve customer issues related to products and services.
  • Collaborate with technical teams to escalate and track complex issues.
  • Document customer interactions and technical solutions in the support ticketing system.
  • Assist in the development of user guides and FAQs to improve customer experience.
  • Conduct product demonstrations and training for customers as needed.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-5 years of experience in customer support or technical support roles.
  • Strong knowledge of customer service principles and practices.
  • Familiarity with software troubleshooting and problem-solving techniques.
  • Excellent verbal and written communication skills in English.
  • Ability to work collaboratively in a team environment and manage multiple tasks.
  • Proficient in using support ticketing systems and CRM software.
  • Basic understanding of networking concepts and technologies.

More Info

Job Type:
Permanent Job
Industry:
Recruiting
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Jobshop

Job Shop is a Career Management & Recruitment Firm with a Mission to Source, Develop and Sustain our Clients Human Assets through an Integrated and Holistic System. Established in the year 2013 with a small team of 5 recruiters, we are not a team of 70 and have proven ourselves as one of Bangalore’s leading Recruitment Firm specializing in IT, Non IT & BPO Recruitment.

Job ID: 120569245

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 12-02-2026 10:38:08 AM
Homejobs in Bengaluru / BangaloreAssociate - Customer & Technical Support