Job Information
- Industry E-Commerce
- Date Opened 11/01/2023
- Salary ₹ 1 - 2.5 LPA
- Education Any Graduation
- Job Type Full time
- Currency INR
- Work Experience 1 - 3 years
- City Chennai
- State/Province Tamil Nadu
- Country India
- Zip/Postal Code 600093
Job Description
We are in search of a talented
Associate - Customer Support who will be responsible for assessing and fulfilling customer needs by exerting a great deal of knowledge, empathy and professionalism.
Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer's experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
- Outstanding customer service skills, including the ability to maintain focus on the customer's issue in a fast-paced environment.
- Ability to empathise with and prioritise customer needs; Identifying and fulfilling customer needs to achieve satisfaction.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership of difficult customer issues, escalating as needed.
- Ability to determine customer needs and provide appropriate solutions.
- Maintain consistent and reliable attendance, including following the daily schedule as assigned.
- Be flexible with the work schedule; weekends, holidays, and special events may be required.
- Managing large amounts of incoming calls and email enquiries.
- Answering detailed product and service questions.
- Handling complaints, providing appropriate solutions and alternatives.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Reading and learning scripts.
- Compiling reports on overall customer satisfaction.
- Ability to work overtime if required by the company.
Requirements
- Strong written and verbal communication skills.
- Confidence on the phone.
- Basic data entry knowledge.
- Ability to multitask, prioritise and manage time effectively.
- Ability to retain and recall important information.
- Capacity to work independently and proactively.
- High aptitude for following communication guidelines, procedures and policies.
- Effective problem-solving skills include decision-making, time management and immediate prioritisation of tasks as assigned.
- Ability to approach problems logically and rationally.
- Action-oriented, self-disciplined, Organised and detail-oriented.
- Ability to quickly and effectively prioritise work time in various departments to meet business needs.
- Knowledge of the ticket management system is a plus.
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