Associate Customer Success Manager

MoEngage is seeking a dedicated Associate Customer Success Manager to join our Customer Success team. In this role, you'll be instrumental in ensuring our customers successfully integrate and adopt our product, becoming their primary point of contact and driving their growth within the MoEngage platform.

What You'll Do

• Onboard customers with integration support and drive product adoption.
• Act as the point of contact for accounts and be responsible for customer growth.
• Build relationships with marketing and product team POCs at customer organizations.
• Provide relevant CRM and mobile marketing automation expertise to customers.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting top internet companies on their growth strategies.

Skills & Qualifications

• 1 to 3 years of experience working with clients or managed accounts, covering Technical, Presales, and Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing.
• Previous experience in a Success or Support Engineer role for a SaaS company is a plus.
• Ability to understand customer requirements and identify how MoEngage can add value.
• A strong sense of ownership for the post-sales relationship and customer growth.
• Empathyessential for any client-facing role and for collaborating with internal teams.
• Strong written and verbal communication skills.

What We Offer

• An opportunity to work at scale and continuously challenge yourself.
• Collaborate with a smart team that grew up in the mobile-first world.
• Work on an award-winning product with cutting-edge tech.
• Access to top-tier tech and software, including Gainsight.
• Our learning program, Xcelerator, to fuel your learning goals.
• A chance to work alongside exceptional CSM Leaders and a truly cool team.