Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
- Monitor and manage backlog orders, ensuring timely updates and resolution.
- Analyze the backlog orders and fulfil the orders by cross shipping.
- Reach out to internal stakeholders to fix the order blocks
- Handle customer inquiries and complaints related to order delays or backlogs professionally and effectively.
- Create, process, and manage customer orders and quotations accurately in SAP ERP.
- Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
- Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
- Ensure accuracy and completeness in all transactions and documentation.
- Assist with order entry, tracking, and follow-up to prevent backlog reoccurrence.
Qualifications
- 0 to 1 year of experience in Order Management or related roles.
- Ability to learn and understand basic HVAC terminology
- Excellent problem-solving, analytical, and organizational skills.
- Able to Meet SLA Requirements
- Desire to learn [Professional and Personal development]
