Associate Customer Project Specialist, Manufacturing US Shift

What Youll Be Doing.

• Customer Management: You will be our customersbest ally at Fictiv.
• Work closely with our customers to ensure a seamless and high-quality experience.
• Nurture relationships and resolve issues to help drive customer loyalty.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams.
• Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.
• Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf through the project lifecycle, including post-delivery exceptions.
• Program Management Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits.

• Bachelors degree in engineering (or equivalent) and 3-6 years of relevant experience in a fast-paced operations environment with a customer service focus, preferably within a manufacturing company.
• Proven experience working directly with US based customers, holding the customers best interests at heart.
• Outstanding skills in communication and empathy.
• You know what to say and when to say it, whether online or over the phone.
• You are clear, concise, and direct while also being extremely personable.
• Fluent in written and spoken English, experience working in multinational environments.
• Accountability: you say what you do and do what you say.
• Previous experience working in the night shift during US business hours.
• Basic project management knowledge: scope, timing and quality.
• Basic operations knowledge: logistics, RMAs, change requests, invoicing.
• Self-starter, managing time efficiently, and can complete tasks on time with a given prioritization framework.
• Eager to learn about the manufacturing ecosystem and the New Product Development process.
• Ability to work one of the following overnight shifts: 9am-5pm Pacific Time (Mon-Fri) 6am-2pm Pacific Time (Mon-Fri).
• Interested in learning moreWe look forward to hearing from you soon.