Associate - Customer Experience

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Early Applicant

Job Description

Key responsibilities
Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customer's satisfaction.
Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers.
Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date.
Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience.
Escalation: Escalate complex or unresolved issues to higher-level support or management as necessary.
Team Collaboration: Work closely with other team members and departments to ensure a cohesive and comprehensive approach to customer support.

Additional Mandatory Requirements

Flexibility to work in shifts, including evenings, weekends, and holidays, if required.
Ability to work in a fast-paced environment and adapt to changing priorities.