What Your Responsibilities Will Be
- Lead planning and delivery of multiple client implementations simultaneously.
- Ensure that customer requirements are defined and met within the configuration and the final deliverable.
- Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
- Assist clients with developing testing plans and procedures.
- Train clients on all Avalara products and services including the ERP and e-commerce integrations (called AvaTax connectors).
- Demo sales and use tax products, including pre-written and custom-built software applications.
- Support customers success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.
- Provide training and end-user support during customer onboarding.
- Given our clientele based in US are ready to work in.
What Youll Need to be Successful
- 2-5 years of software implementation within the B2B sector.
- Bachelors degree (BCA, MCA, B.Tech ) from an accredited college or university, or equivalent career experience.
- Install and configure the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.
- Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software.
- Knowledgeable in APIs
- Experience in implementing ERP solutions.
