Understand the values and vision of the organization and align activities accordingly.
Protect Intellectual Property.
Adhere to all policies and procedures.
Be aware of functional benchmarking products, process definitions, and the use of tools and commands.
Demonstrate an understanding of Hackett capabilities associated with primary and secondary benchmarking products.
Develop positive working relationships with Business Advisors and internal clients from the US, Europe, and Australia.
Work with other line functions to collect or provide relevant data.
Understand the delivery process and participate in client-related support services such as location structure development, login/password resets, and initial testing of customized tools.
Assist team members/clients in reviewing, refining, and articulating inquiries/requests and projects.
Prepare project-related materials and custom tools used in project delivery.
Prepare and deliver draft presentations for stakeholder surveys and process/functional benchmarking results.
Prepare and deliver benchmarking data validation materials.
Validate appropriate changes identified in the scrub letter made by the client in the database.
Create error-free structured end products such as presentations, spreadsheets, etc.
Complete ad hoc knowledge-building and business development projects as necessary.
Perform tool testing and provide input into product development as requested.
Essential Skills
Job:
Experience in customer relationship management with strong verbal and oral communication skills.
Knowledge of quantitative/data analytics and research skills with exposure to primary and secondary research.
Organized and focused on delivering tasks within defined deadlines.
Dynamic, flexible, and possess perseverance skills.
Personal:
Understanding of business objectives and organization structure.
Strong work ethics and trustworthiness.
Attention to detail while maintaining confidentiality and integrity.
Highly collaborative and team-oriented with a commitment to excellence.
Preferred Skills
Job:
Proficient in Microsoft Office (Advanced).
Knowledge of online data collection tools.
Self-motivated, fast learner with the ability to operate independently.
Interest and knowledge of SG&A activities across different industries.
Personal:
Ability to work under pressure to meet multiple daily deadlines with a mature approach.
Negotiation and persuasion skills to work with partners and implement changes.
An inquisitive mind capable of considering several variables impacting situations.
