What You'll Do
Avalara Managed Support is seeking an Associate Consultant to lead conversations and gather the appropriate information for the implementation of Avalara software with customers Enterprise Resource Planning (ERP), retail, and e-commerce solutions in support of their tax compliance needs. The Associate Consultant will work with the customer to better understand their business and lead a team of specialized resources that will set up the different Avalara products on behalf of the customer. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in delivering effective sales and using tax automation services.
You will report to Manager, Managed Support and work in Pune, Viman Nagar office. This is hybrid role to work from office for 2-3 days in a week.
What Your Responsibilities Will Be
- You are responsible for the overall planning, direction, coordination, execution, control and completion of assigned projects.
- Understand customer business requirements and follow documented best practices for sales and use tax automation.
- You clearly articulate and manage the scope of work for projects related to software and data services.
- Collaborate with internal and external teams to facilitate successful and accurate implementations.
- Monitor client projects and solve problems to keep projects moving forward with the support of the project team.
- Support the Sales and Account Management teams in identifying additional products or services that could support the customer.
- Provide feedback on current processes and update internal documentation with guidance.
- Keep projects and internal systems up to date throughout project lifecycle.
What You'll Need To Be Successful
- 2-3 years of software implementation, preferably within the B2B sector.
- Demonstrated experience supporting Procure-to-Pay (P2P) and/or Order-to-Cash (O2C) modules within ERP or financial systems.
- Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes. (Preferred)
- Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
- Experience with implementing ERP solutions.
- Experience with sales and use tax or compliance scenarios. (Preferred)
- Manage a large portfolio of active customers through their implementation or support process; organization and varying needs is critical to this role's success.
- Knowledgeable in APIs.
- Demonstrated understanding and practical application of AI tools to enhance productivity, data driven decision-making, and client outcomes, with a focus on adoption and effective utilization of AI.
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
- You'll bring experience using AI and AI-related technologies, ready to thrive here.
- You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We'll Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We're defining the relationship between tax and tech.
We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.
We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.
We're An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
