What Youll Do
As an Associate C&E Engineer, you ll be a key enabler in ensuring our customers get the most out of the Sprinklr platform. Youll work across a range of industries and collaborate with teams across Customer Success, Support, Services, and Engineering.
You will:
- Provide real-time end-user support and make platform changes as requested by customers.
- Align configurations with Sprinklr best practices and client-specific requirements.
- Collaborate with cross-functional teams including Developers, QA Engineers, Product Managers, and Product Support to resolve queries and enhance the product.
- Create and maintain documentation like knowledge base articles and FAQs to streamline support.
- Analyze support processes, identify improvement areas, and implement solutions to optimize customer experience.
- Identify and deploy Tactical Use Cases (TUCs) to showcase platform capabilities.
- Support Project Managers in building the business case by ensuring high-level requirements are captured and scoped accurately.
What Makes You Qualified
- Bachelor s degree in Technology, Communications, or a related field from a reputable institution.
- 1-3 years of experience in a technical, client-facing role.
- Knowledge of MongoDB is a strong plus.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Understanding of SaaS business models, enterprise software, and social media platforms.
- Quick learner, thrives in a fast-paced, evolving environment.
- Prior exposure to project management and working with global teams is a plus.
