Associate - Command Centre
- Posted 17 days ago
- Be among the first 10 applicants
Job Description
- Load and manage site schedules/rotas and client/emergency bookings in Timegate.
- Execute daily control room operations as directed by the National Control Room Manager.
- Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
- Communicate effectively with clients, operations teams, and employees.
- Investigate and report discrepancies and incidents promptly.
- Generate and distribute reports (daily/weekly/monthly).
- Provide customer service and front desk support outside regular hours.
- Support project work and maintain professional standards including punctuality and appearance.
- Follow health and safety procedures and pursue skill development.
- Perform any other duties assigned by senior management.
- Collaborate with team members to enhance overall performance and ensure adherence to quality standards
- Manage a team, handling & monitoring day-to-day activities
- Mange team performance, regular connects and performance management
- Handle employee requests according to the project deadlines
- Interact with Client daily via phone and email
- Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
- Working on analysing data and presentations for Weekly, Monthly Decks
- Responds promptly and thoroughly to requests, findings, and communications
- Effectively manages multiple tasks ensuring timely completion with accuracy
- Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.
- Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.
- UK
- Communication
- Attention to detail
- computer literacy
- self-initiative
- ability to work under pressure
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