What You'll Do
This position is to collect past due accounts receivables of Electricals operations in the NORTH AMERICSA region. The incumbent will also have to issue credit memos for NORTH AMERICA Electricals operations. The incumbent will have to resolve disputes and meet internal as well as external customer expectations. The incumbent will reduce credit risk, improve cash flow, and resolve customer claims/disputes.
- Manages standard portfolio of customers with regards to receivables, collections and order review and release. Willing to work in NORTH AMERICA shift (06:00PM to 03:00AM slot).
- Conducts collection calls, resolve billing issues, investigate returns & credit issues
- Liaises with plants/warehouses, salespersons, plant finance team, customer support team, project managers and others in the organization to resolve disputes/customer claims on unpaid invoices
- Negotiates customer disputes to resolution and documents root cause and highlights to appropriate levels
- Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
- Participates in process improvement projects
- Communicates effectively with external and internal stakeholders
- Understands the entire order to cash value stream and applies the knowledge to achieve results
- Documents new and existing processes. Updates documents as soon as improvements are made
- Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
- Provides customer service and develops relationships with internal/external customers and suppliers
- Maintains accurate credit & collection files. Maintain electronic collection notes for each customer account.
- Maintains accurate customer information for billing purposes in accounts receivable and ERP System.
Qualifications
- B.com. (Accounting) or MBA-Finance with required experience.
- 3-5 years of total experience
Skills
- Good experience of SAP, Oracle, Get Paid, MS-O365, EDI, Power BI
- Excellent analytical, written and oral English communication skills
