As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.
Role:
1. Help Desk Support:
- Provide first-line technical support to end-users via support tracking tool.
- Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.
2. Hardware and Software Maintenance:
- Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
- Install, configure, and upgrade hardware and software components as needed.
- Conduct regular checks to ensure the proper functioning of computer systems.
3. User Account Management:
- Manage user accounts, permissions, and access controls.
- Assist in user onboarding and offboarding processes, including account setup and data backup.
4. Network Support:
- Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Monitor network performance and address any anomalies or disruptions.
5. Security Compliance:
- Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
- Assist in implementing and maintaining security measures, including antivirus software and firewalls.
6. Documentation:
- Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
- Contribute to the knowledge base to facilitate efficient issue resolution.
7. Collaboration:
- Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
- Provide input on system upgrades and enhancements.
Responsibilities:
1. Technology Administration:
- Desktop and Laptop provisioning and administration
- IT Asset Management
- Desktop support
- Provide education and training for users
2. Windows Server Administration:
- Understanding of Active Directory, DHCP and DNS
3. Office 365 and Related System Administration:
- Office 365 administration
- SharePoint Administration
- Exchange Administration
- Problem diagnosis, investigation, and resolution
4. Basics of Network Administration
5. Facility Management:
- Tasks that need physical attention
- Physical Security
- Procurement and shipping of inventory
Must Have Skill:
- Any non-Engineering graduate with up to 2 years of relevant experience
- Solid understanding of computer hardware, operating systems, and networking principles
- Expert in Windows server Administration, Office 365 administration, AD and UAM
- Exposure on Networking
- Proficient in troubleshooting and problem-solving methodologies
- Excellent communication and interpersonal skills
Nice to Have:
- Knowledge in any scripting language
- Relevant certifications are a plus
