About E2M
E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.
Role Overview
We are looking for an Associate Client Account Manager who will support client relationship management and ensure smooth delivery of services across assigned accounts.
In this role, you will work closely with senior account managers, internal delivery teams, and agency partners to maintain strong client communication, coordinate execution, and contribute to client satisfaction and retention.
As E2M continues integrating AI-driven solutions into client services, the ideal candidate should also possess a foundational understanding of AI concepts and their application within digital agency workflows.
Key Responsibilities
- Act as a day-to-day point of contact for assigned client accounts under the guidance of senior team members.
- Support client communication to ensure clarity, responsiveness, and a positive overall experience.
- Coordinate with cross functional teams to ensure timely delivery.
- Assist in managing client expectations, timelines, and deliverables.
- Capture client feedback and communicate insights internally.
- Help monitor account health, delivery progress, and service quality.
- Support account retention and identify opportunities for incremental growth.
- Proactively flag risks, delivery challenges, or client concerns.
- Maintain strong professional relationships with clients and internal stakeholders.
- Collaborate cross-functionally to ensure a seamless client journey.
- Participate in discussions around AI-enabled services by understanding basic AI capabilities and communicating value when relevant.
Requirements
- 23 years of experience in a digital marketing, creative, or web design/development agency environment.
- Exposure to handling or coordinating digital/web-based projects.
- Good understanding of digital marketing and web technologies (coding not required).
- Basic understanding of Artificial Intelligence (AI) concepts and their role in digital marketing, automation, or client delivery workflows.
- Strong organizational and multitasking abilities.
- Clear, professional, and structured communication skills.
- Ability to build relationships with clients and internal teams.
- Familiarity with project management or collaboration tools (ClickUp, Basecamp, or similar) is a plus.
- Ability to work both independently and collaboratively.
- Exposure to working with Sales, Pre-sales, or Account Management teams is preferred.
- Strong attention to detail and presentation skills.
- Experience working with North American clients or across time zones is an advantage.
What You'll Gain
- Opportunity to work with global digital agencies.
- Structured learning and mentorship from experienced account managers.
- Exposure to AI-enabled digital service delivery.
- A high-performance environment focused on client success and quality.
- Clear career progression toward Client Account Manager and Senior Client Account Manager roles.
