Description
The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.
Years Of Exp
2 to 5 years
Skills Required
Sales communication, Sales closure, Sales promotion, Sales documentation, Sales coordination, Sales tools, Operation management, Operation handling, Sales operations, Customer experience management, Customer engagement, Customer consultations, Store operation, Inventory management, Retail sales
Role
- Sales & Business Growth
- Own monthly targets for memberships, renewals, and upsells.
- Drive walk-in/trial conversions through effective consultations.
- Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal
- Centre Operations Management
- Ensure smooth daily operations using the desired checklist tool
- Oversee class schedules, trainer punctuality, and session readiness.
- Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
- Manage inventory of essentials (first-aid, water) and ensure timely restocking.
- Address operational gaps related to attendance, bookings, equipment, or facility.
- Member Experience & Engagement
- Build strong rapport with members to create a welcoming, community-driven environment.
- Resolve escalations and ensure a smooth before/during/after-class experience.
- Capture and document feedback from members and trainers for continuous improvement.
- Uphold Cultfit's service quality and be the primary representative of the centre.
What Success Looks Like
- Meeting/exceeding sales and conversion targets.
- A consistently smooth, compliant, and high-performing centre.
- High member satisfaction, retention, and NPS.
- Strong centre ambience, audit scores, and operational excellence.
Qualifications And Skills
- Bachelor's/ Diploma degree
- 25 years of experience in sales, operations, hospitality, retail, or service roles.
- Strong communication and customer-handling skills.
- High ownership, problem-solving ability
- Good to have: Passion for fitness, wellbeing, and community building.
Why Join Cultfit
- Comprehensive health insurance and wellness benefits.
- Exclusive access to Cultfit workouts, enabling you to transform your own fitness journey.
- Be part of Cultfit's mission to #makehealtheasy for millions.
- Exposure to sales, operations, customer experience, and business performance.
- High-growth environment with performance-based advancement.
Location
Delhi
