Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
Perform adhoc data analyses and provide technical support as necessary
Continuous Improvement
Aim to learn the business context of dashboards to better understand customers needs and troubleshoot issues
Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
Identify ways to improve our support processes and existing products
Adapt to evolving best practices and implement dashboard design standards
Stay up-to-date on latest technology trends within the BI industry and MassMutual
Summarize software update changes and proactively identify potential impacts to current products
Teaming
Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards
Contribute to the teams inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery
Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization
Your Experience Includes
B.S. degree in a quantitative field
3+ years of experience with data visualization tools including Tableau and MicroStrategy
3+ years of overall experience with focus on delivery of Business Intelligence, Analytics, Data Engineering, or a related field
Demonstrated skill in using advanced SQL, stored procedures, and columnar databases (Vertica preferred)
Strong written and oral communication and interpersonal skills, especially with individuals with varying technical knowledge
Documenting technical workflows and specifications
Ability to seek guidance and learn new skills from peers
