Associate Basis Consultant

Lemongrass (lemongrasscloud.com) is a software-enabled services provider specializing in highly automated Managed Services for enterprise customers. We offer a comprehensive portfolio designed to help organizations achieve the full value of their SAP transformations. Our team engineers strategies and services that deliver the economics, scale, and agility of hyperscale Cloud computing—while unlocking innovation and minimizing risk.

Serving customers across the Americas, EMEA, and APAC, Lemongrass partners with leading global technology providers including SAP, AWS, Microsoft, and Google. Through continuous innovation, automation, migration, and ongoing operations, we deliver outcomes on the world's most robust Cloud platforms—AWS, Azure, Google Cloud Platform (GCP), and SAP Cloud ERP.

With deep expertise dating back to 2010, Lemongrass is recognized as a Premier AWS Partner Network (APN) Consulting Partner, a Microsoft Gold Partner, a Google Cloud Partner, and an SAP Certified Gold Partner. Our commitment to excellence and long-standing partnerships ensure that our customers can confidently modernize, optimize, and innovate in the Cloud.

Summary: The Associate Basis Consultant will contribute to the delivery of high quality SAP Managed Services to our customers all over the world. As part of a 24/7 customer operations team, they will take direct responsibility to maintain and upgrade our customers cloud-based SAP environments, whether on the public cloud or via SAP's RISE or GROW offerings.

They will contribute to build and maintain standard operating procedures and knowledge articles as well are expected to contribute to methodology and / or automation deployment. They will further be expected to make best use of the AI-enabled tooling which Lemongrass will set up to assist troubleshooting and problem analysis.

Responsibilities:

You are a confident, experienced and hands on Basis Consultant who has worked across a few different applications, databases and operating systems. You want to continue learning new technologies, approaches and solutions. You pride yourself in your ability to solve difficult problems others cannot. You are able to think outside the box and can conceptualize new designs and ways of working. You understand the need to and benefits of automating tasks to the maximum extent possible. You like working with clients, and they like working with you. You are a team player and are happy to share your knowledge with others.

Specific Responsibilities

• Providing technical support for SAP systems run on either AWS, Azure or GDC, and via SAP RISE or GROW.
• Responding to customer tickets in a timely manner, owning basis issues to resolution
• Proactively identifying the root cause of issues and recommending and implementing solutions
• Liaising with infrastructure, security and other team members to support a customer's requirements
• Be part of a 24/7 rotating shift team on a monthly rotating shift
• Deploying Lemongrass tooling to support the automation of basis and infrastructure activities
• Making efficient use of Lemongrass's AI assistants wherever available

Qualifications:

• Minimum of 3 years SAP basis experience across multiple SAP components
• Experience with SAP Basis and NetWeaver Administration
• Hands on experience in supporting customer SAP systems and/or implementing and/or migrating SAP systems preferably to AWS, Azure or GCP
• Experience in SAP Backup and Recovery, SAP Basis Monitoring, SAP Patch Management, Router Configuration, SAP Kernel Administration and SAP HANA
• Experience in working in multiple customer environments each directly for the customer or as a 3rd party provider
• Demonstrated involvement in customer support spanning the Detect to Correct processes spanning from Monitoring, Event Management, Incident Management, Problem Management as well as Service Requests and Change Control
• Proficient in ITIL processes especially Incident, Service Request and Problem Management
• Excellent English language written and oral communication skills
• Ability to work collaboratively as part of a global team
• Experience of either AWS, Azure, GCP
• Candidates hired for this role will be required to work rotating shifts to facilitate 24/7 support
• Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Lemongrass Consulting is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.