Job Description
Position Summary
Senior Technical Writer – Technical Communications
The Senior Technical Writer is responsible for developing, managing, and enhancing complex technical documentation that supports product adoption, customer success, and internal knowledge sharing. The role requires strong collaboration with engineering, product management, QA, support, and other cross-functional teams to deliver accurate, high-quality, and user-centric documentation for both technical and non-technical audiences.
Job Responsibilities
Translate complex technical concepts into clear, concise, and easy-to-understand documentation for diverse audiences.
Collaborate closely with developers, architects, QA engineers, product managers, support teams, and business stakeholders to gather, validate, and organize technical information.
Participate in sprint planning, feature reviews, design discussions, and product meetings to identify documentation requirements and deliverables.
Review, edit, and refine documentation created by fellow writers to ensure accuracy, consistency, usability, and adherence to documentation standards and style guidelines.
Identify gaps in existing documentation and drive improvements in content structure, navigation, discoverability, and user experience.
Create, format, publish, and maintain content using advanced documentation tools and structured authoring methodologies.
Education
Bachelor of Engineering
Master of Computer Application
Work Experience
Writing and Communication Skills
Strong expertise in creating clear, concise, and structured technical documentation. Excellent written, verbal, editing, and proofreading skills. Ability to tailor content for technical and non-technical audiences. Strong attention to detail and content quality.
Technical and Domain Expertise
Strong understanding of software products, APIs, enterprise systems, workflows, and technical architectures. Experience working in Agile/Scrum development environments.
Documentation Tools and Technologies
Advanced proficiency in documentation and collaboration tools such as: MadCap Flare, Adobe FrameMaker, Confluence, JIRA
Behavioural Competencies
Teamwork & Leadership
Motivation to Learn and Grow
Ownership
Cultural Fit
Technical Competencies
Problem Solving
Communication
Project Management
Capability Building / Thought Leadership
