Act as the primary point of contact for client governance and provide a high-touch Silk Glove Treatment (SGT) experience to drive successful adoption of AI and automation solutions.
Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity's Tech team and Delivery teams for implementation
Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization
Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution
Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvements
Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience
Required Background
Post-Graduation in any stream (technology background preferred)
Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
Strong understanding of Banking domain (commercial and investment banking)
Passion to help find new technology solutions and drive operational efficiencies
Strong stakeholder management, program governance, business analysis, and change management skills
Ability to manage multiple tasks simultaneously and deliver timely resolutions
Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point
