Review and analyze outstanding accounts receivable claims to identify payment delays or issues.
Make outbound calls to insurance companies or relevant stakeholders to follow up on claim status and payments.
Utilize available tools and applications to move claims toward resolution, including payment posting, corrected submissions, appeals, or patient transfers.
Identify and report patterns in claim denials, submission errors, credentialing issues, and billing-related problems.
Update call outcomes and claim status accurately in the billing system.
Ensure adherence to established service level agreements for productivity and quality.
Follow the defined policies and procedures of the AR process and stay updated with process changes.
Work on feedback provided by reporting managers and quality auditors to improve performance.
Maintain clear documentation of all claim-related interactions and actions taken.
