Associate Analyst - Operations Monitoring

ANSR is hiring for one of its client.

About ArcelorMittal:

ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18.

We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks.

ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth.

We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day.

Position Summary:

Associate Analyst - Operations Monitoring

What does the job entail:

The IT Operations Monitoring Specialist will strengthen the team of Supply Chain. The team members are located in India. As a key player in our IT team, you will drive the support and monitoring of our IT systems, ensuring the quality of the application.

His/her main missions are:

• Monitor IT systems, servers, applications, and network components (mainly in an Azure cloud with .NET applications running on it with Kubernetes, ASB)
• Promptly detect and report system issues, alerts, or anomalies as per defined thresholds and criteria.
• Follow SOPs to assess and escalate incidents appropriately, ensuring adherence to SLAs and response times.
• Create, update, and maintain detailed incident and service request tickets in the ticketing system (ServiceNow).
• Communicate clearly with technical teams to assist in resolution or to escalate critical issues.
• Document recurring issues and suggest improvements to existing SOPs and monitoring configurations.
• Perform basic troubleshooting where applicable and escalate more complex problems to the responsible teams.

Who are we looking for

You demonstrate most of these key competencies:

• Processes and IT Systems minded
• Team player, stakeholder-oriented, ability to understand and adapt to a complex and changing environment
• Ability to work in extended teams located in India.
• 1–2 years of experience in IT monitoring, helpdesk, or operations center roles.
• Familiarity with monitoring and alerting tools.
• Experience with ticketing systems
• Strong attention to detail and organizational skills.
• Good communication and documentation skills.
• Ability to work independently and under pressure in a fast-paced environment.
• A bachelor's degree in Computer Science, Computer Engineering, Engineer Electronics or equivalent
• English: Advanced (verbal & written)