Own and drive EDI services for Domestic, Fisher-Price, and American Girl customers, serving as the primary point of contact for all stakeholders, trading partners, and service providers.
10 + years of experience
Lead and coordinate Domestic EDI development and Open Text support teams, managing operational resources including EDI mappers, iSeries developers, and project managers.
Ensure SLA adherence, operational performance, and service continuity through performance management, issue resolution, and root-cause analysis.
Lead EDI governance meetings and coordinate daily prioritization activities (Sprint/Scrum) with Open Text GXS.
Manage end-to-end trading partner onboarding, including requirements review, mapping development, testing, and go-live support.
Oversee EDI technical implementation across Retail, Consumer Goods, Manufacturing, Logistics, Transportation, and Finance sectors.
Maintain and optimize EDI mappings, specifications, and documentation in compliance with design standards; manage AS2 certificate validity and renewals.
Lead special projects including Disaster Recovery testing, VPN tunnel implementation, Unix server upgrades, and platform migrations.
Coordinate closely with EDI International (dotted-line reporting) to ensure global alignment, standards consistency, and 24/7 operational coverage.
Monitor EDI transactions, resolve errors and exceptions, and identify opportunities for process automation and optimization.
Ensure data quality, compliance with business requirements, and alignment across Order-to-Cash, Procure-to-Pay, Supply Chain, and Logistics processes.
Onboard and train new resources; provide technical guidance on EDI design, ANSI X12, EDIFACT, and GS1 standards.
