Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Job Purpose
The person will be responsible for driving the entire cycle of development and management of digital platform, designed for onboarding, Customer Journey enhancements thereby ensuring smooth launch, market positioning and commercialisation of the various product.
Onboarding & CASA Capabilities
- Build and optimize digital onboarding flows covering:
- Savings / Salary / Zero balance accounts
- Assisted & unassisted journeys
- Re-KYC, CKYC fetch, document management
- Own CASA lifecycle components such as:
- Account activation & funding
- Status tracking & customer communication
- Exception handling & drop-off recovery
Platform & Technology Leadership
- Partner with engineering to design scalable, resilient, and reusable platform services
- Drive adoption of event-driven architectures, APIs, and microservices
- Ensure high availability, low latency, and strong observability (SLAs, SLOs, alerts)
Regulatory & Risk Alignment
- Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS, and internal risk policies
- Work closely with Compliance, Legal, and Risk teams to embed controls by design
- Own audits, regulatory changes, and platform readiness for new guidelines
Stakeholder & Program Management
- Collaborate with Retail Banking, Digital Channels, Operations, Risk, Compliance, and Partner teams
- Act as the single-threaded owner for platform delivery, dependencies, and prioritization
- Manage multiple workstreams and releases in an agile environment.
Required Experience
- Experience with a proven track record in the financial services and/or banks, preferably in banking, fintech, or regulated financial services
- Strong experience in Savings Account onboarding, CASA products, or customer acquisition platforms
- Experience with API-based platforms, microservices, and workflow orchestration
- Proven ability to manage complex stakeholders and regulatory dependencies
Education / Preferred Qualifications
Any graduation
Core Competencies
- Results driven - possesses an ability to find solutions to difficult problems quickly and effectively
- Process orientation - ability to perform within existing systems and processes, while project managing for process improvement
- Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others
- Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals
Technical Competencies
- Proven experience mobile and net banking product management with added exposure to core banking platform
- Good grasp of the agile development environment
- Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies
- Strong analytical acumen to translate data in to actionable trends and potential business ideas
Work Relationship
- Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals
DBS India - Culture & Behaviors
- Drive Performance Through Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
- Enhance Knowledge Base, Build Skill Sets & Develop Competencies
- Invest in Team Building & Motivation through Ideation & Innovation
- Execute at Speed While Maintaining Error Free Operations
- Develop a Passion for Performance to Grow Talent Pool
- Maintain the Highest Standards of Honesty and Integrity
Primary Location
India-Maharashtra-Mumbai
Job
Digital
Schedule
Regular
Job Type
Full-time
Job Posting
Mar 17, 2026, 10:30:00 AM
