MashreqBank
Job Description
1
Job Title
Assistant Vice President Technology (PRIME & Cards Platforms) (K+)
Department
Retail Platform Services - Bengaluru
Direct Supervisor
Cluster Lead Retail Platforms - Channels
Job Number2
Job Purpose
The Assistant Vice President Technology is responsible for leading and executing the bank's strategic initiatives across PRIME, Cards Issuing, Acquiring, Settlement, and Clearing platforms. The role carries full endtoend accountability for delivery, platform stability, technology governance, and compliance.
The AVP will drive technology strategy execution, ensure uninterrupted and resilient system operations, strengthen compliance and audit readiness, and manage complex, crossfunctional programs aligned with the bank's digital and operational roadmap.
This includes overseeing largescale platform enhancements, managing vendor and stakeholder relationships at senior levels, ensuring adherence to regulatory and scheme mandates, and governing the full lifecycle of technology changesfrom requirements to production support.
The role also carries responsibility for budget planning and monitoring, risk management, operational process optimization, and building highperformance engineering and support teams.
3Dimensions
Operating Budget
NA
Number of Staff
NA
Capital Exp. Budget
NA
Others
NA
4Key Result Areas
Strategic & Execution Leadership
- Lead execution of the bank's technology strategy for PRIME and Cards platforms, ensuring alignment with business growth, regulatory expectations, and operational excellence.
- Own end to end delivery of major transformation initiatives, including system modernization, platform upgrades, and integration programs.
- Drive roadmap planning, prioritization, resource allocation, and governance across multiple streams.
Operational Stability & Resilience
- Own overall system stability, availability, and resiliency for PRIME and cards ecosystemensuring uninterrupted 24x7 service.
- Establish and enforce robust monitoring frameworks, automation enhancements, and proactive issue detection.
- Govern incident, problem, and change management processes to ensure adherence to SLAs and minimize risk.
Compliance, Audit & Risk Ownership
- Lead compliance readiness and implementation of mandates from Visa, Mastercard, Central Bank, and internal audit.
- Ensure full technology governance, documentation quality, and audit traceability across systems and processes.
- Identify and mitigate operational, technology, and regulatory risks.
Program, Budget & Vendor Management
- Manage project and operational budgets, ensuring optimal utilization, forecasting accuracy, and cost efficiency.
- Negotiate and govern vendor contracts, ensuring performance delivery and compliance with service obligations.
- Drive productivity improvements, automation benefits, and cost saving initiatives.
Leadership & Stakeholder Management
- Lead and mentor cross functional teams, including engineering, support, QA, and vendor resources.
- Collaborate with Business, Operations, Risk, Finance, and Compliance teams at senior levels to drive outcomes.
- Present program updates, risks, and decisions to senior management and steering committees.
5Operating Environment, Framework and Boundaries, Working Relationships
- Member of the development/implementation team (including offshore) working on assigned tasks, project activities and IT initiatives.
- Co-ordinates with members and other functional teams and provides oversight for deliverables from offshore.
- Work with team members participating in shadowing and training activities.
- Adhere to information controls and security frameworks/procedures, including change and incident management process.
- Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
6
Problem Solving
- Ability to break down complex issues and identify most important and relevant information and options.
- Ability to present and discuss problems with others toward permanent solution.
- Investigate and understand the cause of defects raised.
- Interpret, understand, and resolve user support issues.
- Ability to perform root cause analysis.
- Recommend solutions to system or process obstacles.
7
Decision Making Authority & Responsibility
- Responsible to design functional solutions to business requirements.
- Prepare and maintain documentation.
- Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
- Highlight any concerns affecting workplace deliverables.
8
Knowledge, Skills, And Experience
- 10+ years of relevant experience in IT with production & Solution development support experience.
- Excellent analytical skills.
- Good oral / written communication skills.
- Hands-on experience in PRIME
- Technically expertise in any acquiring systems, Issuing system, Settlement and reconciliation.
- Good cards Issuing/acquiring business knowledge
Skills / Knowledge
Position specific requirements Mobile, SMS Banking and Statements
Level
Must / Optional
PL/SQL development Strong Must Oracle DB Moderate to Strong Must Knowledge in XML , SOAP and Web & Restful services Strong
Must
IIS/Apache/TomCat or any other web server experience. Moderate to Strong Must VISA/MASTECARD trasnaction flow and specifications Minimum one year / one full project implementation Must Payment Schemes certifications Strong Must EMV/POS and ATM technilogies Moderate to Strong Must
9
Behavioral Competency
Competency Level (1-4)
(1=Basic 4=Sr. Managerial)
Analytical thinking
4
3
Attention to detail and quality
3
3
Commitment to results
4
3
Planning and Organising
3
2
Interpersonal relationships
3
3
Job Holder
Date
Line Manager
Date
Approved By
Date
