Job Purpose
Lead large‑scale
Operations Digitalization and Automation‑driven transformation across core Operations units including
Trade Finance, Compliance, Retail Banking Operations, Corporate Banking Operations, and Shared Services. The role is accountable for defining and executing the
Automation vision for Operations, enabling straight‑through processing, decision automation, productivity uplift, risk reduction, and regulatory compliance. Acting as a
bridge between Operations, Technology, and Data, the incumbent ensures that business outcomes are achieved through scalable, secure, and responsible automation solutions that modernize processes and strengthen operational effectiveness.
Key Result Areas
- Technology Acumen of Trending Industry Digital Technologies: Having a deep understanding of the latest digital technologies relevant to the industry, such as artificial intelligence, cloud computing, data analytics, and more. This knowledge helps in making informed decisions and choosing the right technologies for transforming the IT infrastructure and services.
- Business Acumen to Harvest Digitalization Opportunities: Having business acumen involves understanding the organization's goals, processes, and challenges. It helps in identifying digitalization opportunities and aligning technology solutions with business objectives to drive growth and efficiency.
- Market Intelligence for Disruptive Transformations: Keeping abreast of market trends and competitors activities helps in proposing and executing transformative strategies that can give the organization a competitive edge.
- Hands-on Technical Skills for Feasibility Studies: Being technically proficient allows individuals to conduct proof-of-concepts (POCs) or minimum viable products (MVPs) to assess the feasibility of new technologies or solutions before full-scale implementation.
- Stakeholder Management Skills: These skills are essential for engaging and gaining support from various stakeholders involved in the digital transformation journey. Effective communication and collaboration are key to successful initiatives.
- Project Management Skills: Strong project management capabilities are vital for planning, executing, and delivering digital transformation projects and product roadmaps on time and within budget.
- Leadership Skills in Crisis Management: Leaders need to be able to handle crisis situations or uncertainties that may arise during the transformation process and provide clear direction and guidance to their teams.
- People Skills and Eventless Delivery Management: Being able to assemble the right team members for specific roles and ensuring smooth project delivery are crucial for success.
- Learning Agility for Technology Innovations: In a rapidly evolving technological landscape, the ability to quickly learn and apply new innovations is essential for staying competitive.
- Networking Skills for Collaboration: Building relationships with peers, Fintech's, startups, and other stakeholders fosters collaboration and accelerates both business and IT transformations.
- Strong Design Skills for High-Performing IT Services: The ability to propose and implement state-of-the-art designs ensures the development of secure, scalable, and interoperable IT services. Present the same in EADA
- Strong Analytical Skills: Analyzing business and application data helps in drawing valuable insights that can drive business and cost impacts.
- Organizing and Leading Steering Committees: Organizing and leading steering committees and operational committees help in driving strategic transformation initiatives effectively.
- Seasoned Leader in Digital Squads: Being experienced in forming and leading digital squads using agile development methodologies, tools, practices on agile project execution.
Knowledge, Skills And Experience
- 18+ years of experience in building and leading multi-cultural teams across regions
- Experience in design, develop, deploy and support global enterprise IT services using agile development and CD/CI framework.
- A comprehensive understanding of the banking sector, including knowledge of banking products, services, regulatory compliance, and industry trends.
- Understanding of IT infrastructure components, networking, servers, storage, and cloud computing, and the ability to design and manage a robust and scalable technology infrastructure.
- Profound knowledge of cybersecurity principles, data protection, and information security best practices to safeguard sensitive customer data and the bank's digital assets.
- Hands-on experience in identifying and managing technology-related risks and ensuring business continuity in the face of potential disruptions.
- Responsible for reporting for financial and project updates to central governance functions.
- Responsible for adhering to organizational guidelines of Risk and PMO practices.
- Responsible for closing Internal and External audit recommendation within deadlines.
- Experience in vendor selection, contract negotiation, and vendor performance management to ensure successful technology partnerships.
- Knowledge of software development methodologies, programming languages, and software engineering best practices to oversee application development and implementation.
- Previous experience in spearheading digital transformation initiatives, implementing innovative technologies, and driving cultural change in the organization.
- Good understanding about emerging markets and capability build up.
- Working exposure to architecture, interfaces landscape and operational aspects at least within a mid-sized bank.
- Publish reports on new tools and technologies in market assessment report.
- Expertise in leveraging cutting-edge technologies, including robotic automation, artificial intelligence (AI), and machine learning, to drive digital transformation and automate critical initiatives.
- Ability to design, architect systems and solutions from scratch
- Proficiency in working with a diverse technology stack, including Windows, Linux, Oracle, SQL databases, MQ (Message Queue), API Gateway, Microservices, and DevOps methodologies.
- Demonstrated expertise in designing and implementing cloud-based solutions, with a strong focus on Microsoft Azure and other cutting-edge cloud technologies
- Ability to work as chapter lead in a dynamic / multi-tasked environment.
- Relevant degree in Computer Science, Software Engineering, or a related field, or an equivalent combination of education and experience.
- End to End Ownership all the applications in the cluster
- Sound knowledge of all applications in the cluster
- Roadmap for applications in the cluster
- Accountable for all the deliveries of projects and URF for the cluster
- Accountable for the stability of all applications in the cluster
- Troubleshooting and resolution of critical issues on applications within the cluster
- Ensure all project milestones are completed within planned Schedule. All projects are delivered within agreed budget with minimum risks
- Ensure right level of engagement with architecture
- Ensure non-functional requirements are implemented, and for the creation and maintenance of the associated documentation
- Prepare root cause analysis of issues and present it to service management
- Ensure the solution delivered meet business expectation, derive value and adhere to technology standards
- Quality, cost and schedule management of assigned technology projects
- Implement change management process for all change deliverables in Technology
- Optimized technology solution delivery based on business requirements, existing applications, latest technology trends, total cost to operate, scalability and stability.
- Focus on regulatory, control & audit requirements and manage all known risks related to team and projects.
- Implement and deliver optimized Technology delivery for all changes working with Business, Technology operations, Technology Architects, ISG and Vendors
- Minimize cost on technology deliverables by utilizing existing applications.
- Build and maintain strong relationship with business partners across all levels.
- Liaise with all functional teams, TOPS and other stakeholders on ensuring smooth closure of issues/concerns raised by business.
- Accountable for the appropriateness of technology solutions delivered to assigned business / support units of the bank.
- Deliver and support business analysis, solution and UAT management
- Implement LEAN practices across Technology solution delivery
- Ensure that the management is (at all times) informed of all risks, issues and their status.
- Adhere to bank's operational risk policy.
- People engagement
- Domain Knowledge in Financial Services
- Functional and technology knowledge on applications within the cluster
- Exposure of developing and supporting large complex systems
- Latest technology trends the relevant cluster
- Cross border team management experience
- Strong organizational, team building and leadership qualities.
- Senior Stakeholder Management
- 12 to 15 years of experience
- Certification in technology will be added advantage
- Competencies
