Assistant Vice President Quality

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Vice President - Quality
In this role, you will be accountable for all the strategic and execution activities related to Quality assurance in US Wealth and Retirement processes.

Responsibilities
.Develop and implement QA strategies, policies, and procedures for the US Wealth and retirement domain.
.Lead a team of QA professionals and manage the Audits and performance improvement process to ensure compliance with quality standards.
.Drive employee performance improvement based on Quality audits insights.
.Identify and flag any quality-related issues to the appropriate stakeholders.
.Collaborate with cross-functional teams to ensure effective QA processes are in place.
.Stay updated with industry trends and best practices in QA for the Us Wealth and Retirement domain.
.Drive continuous improvement initiatives to enhance QA processes and efficiency.
.Evaluation of controls for efficacy and adding new controls to minimize financial errors
.Participate in client meetings and provide updates on QA activities and progress.
.Collaborate with project teams to address any quality-related issues and provide recommendations for improvement.
.Reviewing & publishing management dashboard, team performance reports, process improvements tracker and project status run across business group
.Conduct periodical reviews with Leadership team as well as Line Managers on Business & client Performance (team scorecard, SLA/Metrics and overall business/client health)

Qualifications we seek in you!
Minimum Qualifications / Skills
.Relevant years of experience in US Wealth and Retirement processes
.Strong understanding of QA methodologies and processes
.Proven experience of leading QA teams
.Proficiency in leveraging QA tools and technologies
.Strong understanding of Domain, regulations, and industry standards
.Excellent presentation and communication skills, and ability to build effective relationships with stakeholders
.Excellent analytical, problem-solving, communication and interpersonal skills
.Team leading and client management skills
.Executive-level discernment and understanding of business issues across multiple focus sectors
.Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions and provide insightful recommendations
.Demonstrated success in business development and revenue generation
Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.