Assistant Vice President , Insurance Operations Lead

In this role, Candidate will need to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, benchmarking for making processes more efficient and effective

Effectively engage with customers to understand and address customer pain points

Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

Align to customer goals and deliver on commitments consistently

Foresee risks, be proactive and predictive while developing mitigation plans

Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.

Minimum qualifications (Must Haves)

This will be Operations Leader role in Insurance Vertical, P&C and Insurance Experience is a must.

Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims.

Ability to manage multiple geographies and understand the cultural nuances

Should have been managing P&L

Should have managed large teams and must have dealt with Global teams

Strong negotiation, facilitation and influencing and consensus building skills

Ability to work with all levels of the organization

The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

Develop and implement improvement plans to close performance gaps

Proactively understand Clients business need and propose appropriate solutions.