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Assistant Vice President

  • Posted 9 days ago
  • Be among the first 10 applicants

Job Description

  • Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
  • Support in development of process improvement and innovation strategy for client business
  • Planning and execution of projects; managing process improvement program for client engagement(s)
  • Build relationships with key business leaders and other stakeholders to drive improvements
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
  • Support business development; support in RFP, RFI responses from quality perspective
  • Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

More Info

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About Company

Job ID: 151835031

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