Assistant Training Manager - Lonavala (Hospitality preferred)

Job Description:

. Training Program Development: Design, implement, and evaluate comprehensive training programs for operational departments to ensure consistent and high-quality service.
. Training Delivery: Conduct engaging and informative training sessions, workshops, and on-the-job training for new hires and existing staff.
. Performance Monitoring: Regularly assess staff performance through evaluations, feedback, and observations, and provide coaching and support to help team members improve their skills and knowledge.
. Standard Operating Procedures (SOPs): Develop, update, and enforce SOPs for Departments to maintain consistency and excellence in service delivery.
. Cross-Department Collaboration: Work closely with department heads and management to identify training needs, develop training schedules, and ensure alignment with the resort's goals and standards.
. Guest Experience Enhancement: Continuously monitor and improve service quality to enhance guest satisfaction and address any training-related issues that may affect the guest experience.
. Training Materials: Create and update training manuals, guides, and other materials to support training initiatives.
. Compliance: Ensure all training programs comply with industry standards, health and safety regulations, and company policies.
. Reporting: Maintain accurate records of training activities, staff progress, and training outcomes, and provide regular reports to management.

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Job Expectations:

We are seeking a dedicated and dynamic Assistant Training Manager with a specialty in Food & Beverage (F&B) Service and Housekeeping to join our team at Della Adventure & Resorts. The ideal candidate will have a strong background in departmental training, excellent communication skills, and a passion for delivering exceptional guest experiences.

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Minimum Qualification:

Bachelor's degree in Hospitality Management, Training & Development, or a related field

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Minimum Job Experience:

Minimum experience of 4-5 years as a departmental trainer or a professor in the F&B Service and Housekeeping department from a reputed institute, luxury resort, or hotel environment.

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Reporting to:

Sr. Training Manager

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Travel:

N/A

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