Assistant Team Leader - Edtech Sales

Company: Counsel Union

Job Type: Full-Time

Experience: Minimum 1 Year as ATL

Work Mode: Work from Office

Location: Noida, Sector 2

About Counsel Union

Counsel Union is a one-stop solution focused on improving mental health and overall wellbeing through practical psychology education. Recognized as one of India's trusted and top-rated providers of psychology courses, the organization aims to make evidence-based learning accessible and applicable to everyday life. Counsel Union offers structured, learner-centric programs designed to support personal growth and professional development in mental health-related fields. The team is committed to delivering high-quality content, supportive learning environments, and impactful outcomes for learners.

Role Overview

The Assistant Team Leader Edtech Sales is a full-time, on-site role based in Noida. This role involves supporting the sales team in achieving enrollment and revenue targets for psychology and mental health-related courses. Day-to-day responsibilities include guiding and mentoring sales representatives, handling customer inquiries, providing course information, and ensuring a high standard of customer service. The Assistant Team Leader will monitor sales performance, analyze data to identify opportunities, and coordinate with internal teams to improve sales processes and learner experience. The role also includes participating in sales campaigns, maintaining accurate records in CRM systems, and contributing to strategic discussions on market expansion.

Key Responsibilities

• Team Management: Supervise and manage a team of 10–15 members, ensuring productivity and effective coordination.

• Performance Monitoring: Track daily targets, individual performance and team productivity to ensure goals are achieved.

• Target Achievement: Assist the Team Leader in implementing strategies to meet operational targets and improve team performance.

• Team Support: Guide, motivate and support team members in resolving work-related challenges.

• Training and Development: Assist in onboarding, training and mentoring new team members.

• Reporting: Prepare daily and periodic performance reports and share updates with the Team Leader or management.

• Problem-Solving: Identify performance gaps, address operational challenges and implement corrective measures.

• Communication and Coordination: Ensure clear communication within the team and coordinate with relevant departments whenever required.

• Discipline and Accountability: Maintain team discipline, attendance, adherence to company policies and timely completion of assigned tasks.

Required Skills and Qualifications

• Candidates should possess strong Sales and Customer Service skills to manage inquiries, conversions, and learner support effectively.
• Candidates should possess solid Communication skills to interact with prospective learners, team members, and stakeholders clearly and professionally.
• Candidates should possess Analytical Skills to interpret sales data, track performance metrics, and identify areas for improvement.
• Candidates should possess Team Management abilities to guide, support, and coordinate the activities of the sales team.
• Relevant experience in edtech, counseling, or education sales is beneficial.
• Comfort with CRM tools, basic data reporting, and Microsoft Office or similar productivity software is preferred.
• A bachelor's degree in business, psychology, or a related field is advantageous.