Job Description
Job Title : Assistant Store Manager
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Assistant Store Manager supports the Store Manager by
achieving sales targets, ensuring operational excellence, and
fostering exceptional customer experiences through team leadership
and collaboration.
Key
Responsibilitie
s
: Customer Focus
- Assist in fostering a customer-centric culture by ensuring
exceptional customer service.
- Exhibit emotional intelligence to build trust and rapport with
customers.
- Handling escalated customer queries, concerns, and feedback
with professionalism and empathy.
- Monitor adherence to company policies and guidelines by all
team members.
Sales Mastery
- Contribute to driving the store sales targets, including
category-wise goals.
- Assist in leveraging data insights to optimize inventory and
identify growth opportunities.
- Collaborate with the Store Manager and Visual Merchandising
(VM) team to maintain impactful in-store displays.
Leadership Excellence
- Support the Store Manager in motivating the team to achieve
high performance through coaching and recognition.
- Assist with resolving team conflicts and fostering a
collaborative work environment.
- Assist in conducting on-the-job training (OJT) and support
employee development through constructive feedback.
- Assist in employee schedules, provide feedback on
performance reviews.
Change Management
- Adapt quickly to new business strategies and processes,
ensuring smooth implementation within the team.
- Promote flexibility and enthusiasm for adopting new processes
and technologies.
Decision-Making
- Provide input and support for data-driven decisions that
enhance customer satisfaction and operational efficiency.
- Assist in analysing store performance metrics and
implementing improvements.
Store Operations Excellence
- Maintain outstanding store condition, ensuring it is clean,
organized, and visually appealing.
- Supervise daily store operations, including stock management,
visual merchandising, and shrinkage prevention.
- Ensure the store maintains compliance with company
standards through regular checks and audits.
- Handle administrative tasks such as preparing reports and
assisting with scheduling.
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