Assistant station master

Company Description Unirail is one of India's leading private railroad consulting organizations, delivering comprehensive consultancy services across core rail sectors. Established in 1994, the company has grown into a reputed railway consultant with over 1,100 employees and an extensive resource base. Unirail provides knowledge-based services in design, construction supervision, and operation and maintenance of railway systems. The organization is committed to efficient, economical, and safe railway solutions while maintaining the highest professional standards. Its focus on operational excellence, sustainable client relationships, and innovative solutions creates a dynamic environment for rail professionals.
Role Description The Assistant Station Master at Unirail is a full-time, on-site role based in New Delhi. The role involves overseeing day-to-day station operations, including monitoring train movements, coordinating arrivals and departures, and ensuring adherence to schedules and safety protocols. The Assistant Station Master supports passenger services by providing information, handling inquiries, and assisting in managing crowd flow and platform activities. Daily responsibilities include maintaining station logs, reporting operational issues, and coordinating with train crew, control offices, and maintenance teams to ensure smooth operations. The role also requires adherence to regulatory and company procedures, participation in incident reporting, and support in implementing operational improvements.
Qualifications

• Candidates should possess strong operational and coordination skills, including basic knowledge of railway operations, train scheduling, and station management procedures.
• Candidates should possess communication and customer service skills, including clear spoken and written communication, active listening, and a professional approach to handling passenger queries and concerns.
• Candidates should possess organizational and administrative skills, such as accurate record-keeping, attention to detail, and the ability to follow standard operating procedures and safety guidelines.
• Candidates should possess problem-solving and decision-making skills, including the ability to respond to operational issues, prioritize tasks under time pressure, and escalate matters appropriately.
• Candidates should possess teamwork and collaboration skills, with the ability to work closely with station staff, train crews, control centers, and maintenance teams.
• Relevant qualifications such as a diploma or degree in transportation, railway operations, logistics, or a related field are beneficial; prior experience in railways, public transport, or infrastructure operations is an advantage.
• Willingness to work in shifts, including weekends and holidays, and a strong commitment to safety, reliability, and regulatory compliance are required.