Assistant Manager Soft Services
Business Unit:
Integrated Facilities Management (IFM)
Reporting To:
Manager Soft Services
Role Overview What This Job Involves
As Assistant Manager Soft Services, you will play a pivotal role in supporting the Facilities Management operations across assigned sites. Your responsibilities will include:
- Providing administrative and operational support to the FM team.
- Ensuring timely and accurate reporting for assigned facilities.
- Acting as the escalation point for FM-related issues.
- Managing Helpdesk operations and guiding operators on escalated concerns.
- Coordinating logistics and setup for client meetings, conferences, and VIP visits.
- Overseeing Mailroom, Front Office, and Housekeeping services to maintain high standards.
- Conducting regular facility rounds to identify and resolve service issues.
- Supervising cafeteria operations, ensuring hygiene, food quality, and prompt issue resolution.
- Preparing and communicating weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams.
Operational Risk Management
- Implement and update Emergency Response Plans and conduct drills.
- Provide after-hours support for facility-related issues.
- Ensure compliance through operational audits.
- Escalate incidents and problems as needed.
Performance Objectives
- Deliver services in line with best practices and contractual obligations.
- Ensure compliance with policies, procedures, and timelines.
- Effectively manage and coordinate internal and vendor teams.
- Achieve SLA targets and ensure high client satisfaction.
- Resolve Helpdesk complaints promptly and efficiently.
Key Skills & Attributes
- Strong leadership and team management capabilities.
- In-depth understanding of FM service structures and operational expenditure.
- Ability to manage day-to-day operations and step in for Facility Managers during leave.
- Excellent communication skills.
